Download and Install the Software - Netskope Technical Documentation

If you have a software version older that 99.0.0 on a management plane appliance, upgrade to this version before upgrading to version 103.0.0.338. Log parser appliances can upgrade directly to 103.0.0.338.

Tip

To upgrade a software component instead of the complete software package, replace software with appinfo, appmeta, or content in the commands.

To download and install a software upgrade:

Log in to the appliance command line via SSH.
Enter the following command to see the list of available upgrade packages.
```
upgrade software list
```
which returns:
```
Available for download: 103.0.0.338
```
If you see the upgrade package you want, enter this command to download it:
```
upgrade software download version <version number>
```
To check the status of the download, enter this command:
```
upgrade software status download
```
After the download is complete, enter this command to prepare the software package:
```
upgrade software prepare version <version number>
```
To check the status of the prepare process, enter this command:
```
upgrade software status prepare
```
Status: SUCCESS will display when the prepare process is complete.
Enter this command to install the new software package:
```
upgrade software install version <version number>
```
To check the status of the install process, enter this command:
```
upgrade software status install 
```
Status: SUCCESS will display when the install process is complete.
Enter this command to verify the version of the software package installed:
```
show version-info
```
After the install process is complete, the provisioner will automatically restart. To restart a specific service, enter one of the following commands:
```
restart container <container name>
restart hostservice <host service>
restart interface <interface>
restart supervisorservice <supervisor service>
```