Access Required for ServiceNow
Access Required for ServiceNow
Following is the list of tables that ServiceNow administrator needs access for ServiceNow:
| Table | Description | Purpose |
|---|---|---|
| sys_properties | To get visibility into system property configuration records. | Retrieve information about system properties configuration changes to define all possible resources of type SystemProperty in SSPM. If the admin role is not provided, you will miss some of the system properties in Netskope SSPM. |
| sys_user | To get visibility into users in SSPM. | Retrieve information about ServiceNow users. |
| sys_user_role | To get visibility into roles in SSPM. | Retrieve information about ServiceNow roles. If the admin role is not provided, you will not see the user roles in Netskope SSPM. |
| sys_audit | To fetch user deletion information. | Retrieve information about user deletion to keep track of the user count. If the admin role is not provided, you will not see updated user deletion information in Netskope SSPM. |
| sys_public | To get visibility of the publicly accessible pages. | Retrieve information of publicly accessible pages, such as the welcome page, front page, login, and logout pages, which do not require user authentication. If the admin role is not provided, you will not see sys_public information in Netskope SSPM. |
| oauth_entity | To get visibility into 3rd party app information. | Retrieve information about 3rd party apps and roles assigned to a user. If the admin role is not provided, you will not see 3rd party app information in Netskope SSPM for ServiceNow app. |
| oauth_credential | ||
| sys_user_has_role |
ServiceNow gives access to sys_properties, sys_user_role, sys_audit, sys_public, oauth_entity, oauth_credential and sys_user_has_role tables only via the admin role. While Netskope does not enforce the admin role, we do suggest that the ServiceNow user used for instance onboarding must be granted the admin role, so that you get the max utility from Netskope SSPM and prevent inconsistencies such as non-deleted user information.
To Check Roles of a ServiceNow User:
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Navigate to All > User Administration > Users and then open a user record.
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Click on the Roles tab and check the list of roles present.
