Account Settings - Netskope Technical Documentation

Admins and Users can change the password and logout in the Account settings.

Click Account in the bottom section of the left nav panel.
To change your password, click Change Password and enter your current password, a new password, and then confirm your new password.
After you click Change, the password will be changed and you will be logged out.

To reset the super admin password perform these steps on the directory where the containers are running.

Run this command and make note of the container id for ta_cloud_exchange_mongodb-primary_1.
- Cloud Exchange running on a RHEL Machine
```
$ sudo podman container ls
```
- Cloud Exchange Running on a Ubuntu Machine
```
$ sudo docker container ls
```
Enter the mongodb container ID.
- Cloud Exchange Running on RHEL Machine
```
$ sudo podman exec -ti <container ID> sh
```
- Cloud Exchange Running on a Ubuntu Machine
```
$ sudo docker exec -ti <container ID> sh
```
Go inside the opt directory.
```
$ cd /opt
```
Load the ENV file.
```
$ source load_env.sh
```
Run this command to see the Maintenance Password and copy it.
```
$ echo $MAINTENANCE_PASSWORD
```

mongosh --username root 
Enter password:

Enter in the following line to reset the admin password.

db.users.update({username: "admin"}, {$set: {password: "$2y$12$RBcV6xWFhHucm4a1YRmQXuEZHqz9NadpMuzIB6xEIXOhg.QzngiiO"}});

The super admin password should now be reset to default.
Log in to the Netskope Cloud Exchange UI with the default username and password admin/admin, and then change the password.