The Advanced Analytics Device Client Data collection and accompanying dashboards provide an overview of the most recent organization wide client status.
Client version management ensures your clients are updated with the supported versions, which includes enhancements and future patches. In addition, a dashboard filter, ‘Client Update Reason’ provides insight to the reasons why clients are disabled.
This data collection provides the following key benefits:
- Current Device Status: What is the current status of devices?
- Client Versions in Use: Which client versions are in use? How many devices are on unsupported, supported, or Golden release versions?
- Device Investigation & Troubleshooting: How many times has a user disabled their client? What is the history of client changes for a given user/device? What are the reasons that a client was disabled?
Current Device Status
This dashboard provides the following:
- # Devices: total number of installed devices
- # Users: total number of users with the client installed
- # Users With Currently Disabled Devices: total number of users that do not have an active client enabled
- # Users Who Turned Off Their Clients: total number of user that disabled their clients manually
- Client Status (# of Users): percentage breakdown of users that have disabled clients or enabled clients. To learn more: Client Status
- Internet Security Status: Type of client status. To learn more: Internet Security Service Status
- Private Access Status: Type of client status. To learn more: Private Access Apps Status
Client Status
There are several Client Status fields that display to differentiate among Client Status (overall status), Internet Security Status, and NPA Status.
For each row of data, you may see the following statuses:
- Client Supported Status: Shows the last updated status at a moment in time (i.e. timestamp date); you’ll see this value change for different event timestamps.
- Current Client Version: Status of the client at the moment the query runs. This is the same record repeated multiple rows at different event timestamps, until the status changes.
- Historical Client Status: This field contains data if the status changed for that particular record at a moment in time.
- Null: A ‘null’ client status/internet security/private access value means the service is not active or is not activated for the device.
Client Versions in Use
The Devices by Current Version widget is updated to show the status of the latest supported and unsupported client versions. The widget is color-coded based on the ‘Client Supported Status’ and is automatically updated in the future. This dashboard identifies any unsupported client versions in use. Best practice is to upgrade the devices listed as ‘Unsupported’ to supported client versions.
This widget provides the following:
- Current Client Version
- Colored column: color-coded based on the ‘Client Supported Status’.
- Client Supported Status: Supported – Golden Release, Supported- Latest Release, Supported, Unsupported
- # Devices
- # Hostnames
- # Users
In addition, you can drilldown to view details such as ‘Why were clients disabled?’ and ‘Top Users Disabling Devices.’
Client Version Trend
This dashboard provides the number of updated hostnames based on their major version, and the date on which the client version was updated.
Device Investigation & Troubleshooting
This set of dashboards helps to look at a particular device, hostname, or user and filter to view details such as:
- Top Users By Update Events
- Top Users Disabling Devices
- Overall Device Status & Change Reasons (# Events): This view is helpful to look at a single user’s device change history
- Internet Security Status (# Events)
- Private Access Status (# Events)
- Device Events – Detailed View: Detailed view of a single user’s device change history
Top Users By Update Events
Top Users Disabling Devices
Overall Device Status & Change Reasons (# Events)
This view is helpful to look at a single user’s device change history.
To learn more: Client Status
Internet Security Status (# Events)
To learn more: Device Custom Filters
Private Access Status (# Events)
To learn more: Device Custom Filters
Device Events – Detailed View
This is a detailed view of a single user’s device change history.
Monitoring and Troubleshooting
The information provided by the Advanced Analytics device client data collection and accompanying dashboards help to monitor and troubleshoot the overall performance and health of your network.
Advanced Analytics data has a roughly ~1 hour data lag, please keep this in mind as you look at the “current status” information.
Data Retention
The system enforces data retention based on your licensing. To learn more: Advanced Analytics Data Retention
Key Fields
The following table lists and describes the various fields that appear in the Advanced Analytics Device Client Data collection and accompanying dashboards.
| DISPLAY NAME | GROUP | DESCRIPTION | TYPE |
|---|---|---|---|
| City | General | Location of user based on IP | String |
| Client Installation Date | General | Date of last successful client installation | Date |
| Client Installation Time | General | Time of last successful client installation | Time |
| Client Supported Status | General | This field shows the current client support status for the selected device client (e.g. Supported - Golden Release, Supported, Unsupported, etc.) | String |
| Client Version | General | Client version | String |
| Client Version (Major Release) | General | Current major client version | Number |
| Current Client Version | General | Current client version | String |
| Current Device Classification Status | General | Current device classification status | String |
| Current Device Make | General | Current manufacturer name (e.g. Dell, HP, Apple) | String |
| Current Device Management ID | General | Current device management ID | String |
| Current Device Model | General | Current device model (e.g. Inspiron, MacPro, MacMini) | String |
| Current Hostname | General | Current hostname | String |
| Current OS | General | Current OS | String |
| Device Classification Status | General | Device classification status | String |
| Device ID | General | Device ID | String |
| Device Make | General | Device manufacturer name (e.g. Dell, HP, Apple) | String |
| Device Management ID | General | Device management ID | String |
| Device Model | General | Device model ( e.g. Inspiron, MacPro, MacMini) | String |
| Hostname | General | Hostname | String |
| Last Event Actor | General | The source/actor that generated the event such as the system, user, or admin | String |
| Netskope Host POP | General | Netskope POP to which the client connected | String |
| OS | General | Operating system | String |
| OS Version | General | OS version | String |
| Client Status | Status | Last received device status | String |
| Client Status Update Reason | Status | Client status change reason | String |
| Current Client Status | Status | Current last received device status | String |
| Current Client Status Update Reason | Status | Current client status change reason | String |
| Current Internet Security Status | Status | Current internet security status | String |
| Current Private Access Status | Status | Current private access status | String |
| Current Service Name | Status | Shows which service the client status is associated with (e.g. Private Access, NPA, etc.) | String |
| Internet Security Status | Status | Display devices with respect to the internet security status such as Enabled, Disabled, Errored, Fail Closed, Backed Off, etc. | String |
| Private Access Status | Status | Last received Secure Access tunnel (Private Access) | String |
| Service Name | Status | Shows which service the Client Status is associated with (e.g. Private Access, NPA, etc.) | String |
| Historical Data Client Status | Historical | Client status at the last update time | String |
| Historical Data Client Status Update Date | Historical | Date when the Client Status was last updated | Date |
| Historical Data Client Status Update Reason | Historical | Client Status Update Reason at the last update time | String |
| Historical Data Client Status Update Reason Update Date | Historical | Date when the Client Status Update Reason was last updated | Date |
| Historical Data Client Status Update Reason Update Time | Historical | Date when the Client Status Update Reason was last updated | Date time |
| Historical Data Client Status Update Time | Historical | Date when Client Status was last updated | Date time |
| Historical Data Client Version | Historical | Client version at the last update time | String |
| Historical Data Client Version Update Date | Historical | Date when Client Version was last updated | Date |
| Historical Data Client Version Update Time | Historical | Date when Client Version was last updated | Date time |
| Historical Data Device Classification Status | Historical | Device classification status at the last update time | String |
| Historical Data Device Classification Status Update Date | Historical | Date when Device Classification Status was last updated | Date |
| Historical Data Device Classification Status Update Time | Historical | Date when Device Classification Status was last updated | Date time |
| Historical Data Event Actor | Historical | Event actor at the last update time | Date |
| Historical Data Event Actor Update Date | Historical | Date when Event Actor was last updated | Date |
| Historical Data Event Actor Update Time | Historical | Date when Event Actor was last updated | Date time |
| Historical Data Hostname | Historical | Hostname at the last update time | String |
| Historical Data Hostname Update Date | Historical | Date when Hostname was last updated | Date |
| Historical Data Hostname Update Time | Historical | Date when Hostname was last updated | Date time |
| Historical Data Internet Security Status | Historical | Internet security status at the last update time | String |
| Historical Data Internet Security Status Update Date | Historical | Date when Internet Security Status was last updated | Date |
| Historical Data Internet Security Status Update Time | Historical | Date when Internet Security Status was last updated | Date time |
| Historical Data OS Version | Historical | OS Version at the last update time | String |
| Historical Data OS Version Update Date | Historical | Date when the OS version was last updated | Date |
| Historical Data OS Version Update Time | Historical | Time when OS version was last updated | Date time |
| Historical Data Private Access Client Status | Historical | Private Access Client Status at the last update time | String |
| Historical Data Private Access Client Status Update Date | Historical | Date when Private Access Client Status was last updated | Date |
| Historical Data Private Access Client Status Update Time | Historical | Date when Private Access Client Status was last updated | Date time |
| Historical Data User | Historical | User assigned to the device at the last update time | String |
| Historical Data User Update Date | Historical | Date when User assigned was last updated | Date |
| Historical Data User Update Time | Historical | Date when User assigned was last updated | Date time |