Service Description
Netskope AI Guardrails scans prompts and responses for AI threats and unsafe AI usage for User and Agentic-generated traffic.
Definitions and Unit of Measure
A Transaction is a combined prompt-response pair, where a prompt is entered by a User or is Agentic-generated, and a response is provided by the application or LLM.
A User is each individual that (a) is authorized by the customer to use the customer’s systems (including the customer’s network, cloud services and Internet connections), and (b) whose use of such systems is monitored by, or accessed by use of, the Services.
Units of Measure
- Each Transaction counts as a single prompt and corresponding single response to that prompt from the application or LLM. Transactions are licensed as part of User Subscriptions or in packs of fixed volumes identified in the applicable SKU description.
- A User entitlement is for a single individual and cannot be shared between multiple individuals. Transaction entitlements may be shared across Users as described below.
Entitlement
Subscription Period: As set forth in a customer’s Order.
Licensing Models
- Transaction-Based Subscription: A Subscription for a pack of Transactions provides access to a fixed volume of Transactions per calendar month as defined in the applicable SKU description. This Subscription may be purchased to increase total Transaction volume per User
- User-Based Subscription: Each Subscription Unit entitles the customer to one (1) User with a fixed allocation of Transactions per calendar month as defined in the applicable SKU description.
Pooling: User entitlement is assigned at the account level and may be shared across multiple of the customer’s tenants.
Transaction entitlement is assigned at the tenant level and can be shared across Users only on that tenant, and not across customer’s other tenants.
Non-Roll Over: Any unused Transaction allocations at the end of the calendar month do not roll over to the subsequent period.
Add-on Packages: customers may purchase incremental Subscription Units to increase their entitlements for Users or Transactions (via “add-on” packages) at any time during the Subscription Period, by placing an additional Order.
Usage Monitoring
Netskope will monitor the customer’s actual usage and notify customer when the number of Users or Transactions exceeds the licensed quantity.
Measurement and Enforcement
Measurement Methodology: Netskope measures usage for Users based on the number of unique Users observed over a rolling 90-day period, and for Transactions, the cumulative volume of Transactions over a calendar month.
Overage Notification: Netskope will provide notice via in-tenant indicators or the account team when usage reaches 80% of the licensed Transaction quantity.
Service Limitations: If Transactions exceed the purchased number of Transactions during a month, then the service is suspended until the end of the month; at the beginning of the next month, the service resumes for the purchased number of Transactions. If other services usage exceeds the purchased entitlement, Netskope may limit functionality until the customer acquires additional licenses or until the entitlement resets at the start of the next calendar month.
Overage Remediation: For Users, if the customer’s number of Users exceeds the purchased User entitlement, the customer must, within 30 days of notification:
- License additional User packages sufficient to cover the excess Users for the remainder of the Subscription Period.
- Cease usage of the services by Users in excess of purchased User quantities.
For Transactions, if a customer reaches Transaction entitlement, the customer may purchase additional quantities for the remainder of the Subscription Period to increase entitlement and resume suspended service.
Customer Records: The customer may be required to provide written information or confirmation of the number of Users and Transactions upon reasonable request by Netskope.