Netskope’s Digital Experience Management (DEM) provides you with alerts about key events. The Alert Configurations page gives you the ability to customize the criteria for specific alerts. You can configure alert notifications to be sent via email, Slack, and custom webhooks. To learn more about notification methods, refer to Notification Methods.
The Alerts and Alert Configurations features are RBAC-enabled. To configure alerts and webhooks you need to set the permissions to “view” or “manage” to view these features.
The alerting system is an important component of DEM as it enables you to proactively monitor the performance of your digital services without constantly keeping an eye on your dashboards. You can view a log of triggered alerts on the Alerts page of your tenant. To learn more about the Alerts page, please see About Alerts. To view Alert Configurations, go to Digital Experience Management > Alerts > Alert Configuration.
Types of Supported Alerts
The Alerts Configuration page gives you the ability to configure various types of alerts:
- Tunnel Status Alerts: These alerts monitor the availability of the IPSEC and GRE tunnels. The status of IPSEC tunnels is determined by the connection status. For GRE, a combination of traffic and tunnel probes are used to measure if the GRE tunnel is up or down.
- Tunnel Flapping Alerts: These alerts monitor the stability of the tunnels. This alert type is useful for identifying tunnels with unstable connections. Identifying which tunnels have unstable connections will allow network administrators to take corrective action and ensure network reliability.
- Service Redirect Alerts: These alerts monitor the status of Netskope services. These alerts are designed to inform you about the operational state of services in a Point of Presence (POP) that you utilize. This data provides you with awareness about any issues that might impact user experiences. These alerts indicate when Netskope is addressing a service disruption by redirecting traffic or taking other mitigating actions. In most cases, this is an informational alert with no action needed on your end. However, if you think that an alert might correlate to any issues in your network, please open a case with the network support team.
- Publisher Resource Utilization Alerts: These alerts allow NPA customers to monitor the resource utilization (CPU, Memory, and Storage) of publishers and get alerted when they meet a certain threshold.
- Experience Score: These alerts allow you to monitor the user experience score of users in groups, OUs, and geographic regions, specifically looking for drops in user experience score below a set threshold for a sustained duration.
- Site POP Connectivity: These alerts allow you to monitor the latency (based on the metric of your choice; Avg, P50, P75, P90, P99) between site(s) and the Netskope POPs observed being used. You can set a latency threshold and sustained duration as conditions.
- Site Application Performance: These alerts allow you to monitor the latency (based on the metric of your choice; Avg, P50, P75, P90, P99) between site(s) and the application(s) chosen. You can set a latency threshold and sustained duration as conditions.
- Site Application Availability: These alerts allow you to monitor the availability percentage of successful tests between site(s) and the application(s) chosen. You can set an availability threshold and sustained duration as conditions.
Alert Configurations Page
The Alert Configurations page displays a list of your enabled and disabled alert configurations, and ability to edit them. Enabled configurations are actively monitored by the alerts platform while disabled configurations are ignored until they are enabled again. This page also gives you the ability to create new alert configurations and create new notification methods.
The Alerts Configurations page provides you with the following capabilities:
- Alert Configurations Table: The table of information displays a list of your existing alert configurations. The following is a list of the columns on the alert configurations table:
- Trigger: Trigger provides the current status of these alerts.
- Alert Configuration Name: The name that you created for an alert during the alert configuration process.
- Category: The category that the alert belongs to. There are five categories:
- Network
- Platform
- Private Apps
- User Experience
- Site
- Type: Which of the following types an alert type is:
- Tunnel Status
- Tunnel Flapping
- Service Status
- Publisher Resource Consumption
- Experience Score
- Site POP Connectivity
- Site Application Performance
- Site Application Availability
- Condition: The condition that you have defined to trigger an alert. An alert will be triggered when this condition is met.
- Severity: The severity level that you have selected for an alert configuration. The severity level is determined by you and helps you classify the severity of an alert configuration.
- Last Edited: The date and time that an alert configuration was last edited.
- Status: Whether an alert configuration is enabled or disabled. Disabled alerts are ignored, however, a disabled alert is still counted against the limit of five alert configurations.
- Preview Icon: View additional details about a specific alert configuration by clicking the preview icon to open the “Configuration Details” window.
- Ellipse Icon: Clicking the ellipse icon opens a menu with the following options:
- View Details: Click View Details to view additional information about a selected alert configuration.
- Edit: Click Edit to open the “Edit Alert Configuration” window for a selected alert configuration.
- Clone: Click Clone to create a clone of an existing alert.
- Disable: Click disable to disable an alert configuration. The moment you disable an alert configuration, all of the open alerts will be closed.
- Delete: Click delete to delete an alert configuration.
- New Alert Configuration Button: Create a new alert configuration.
- Filters Menu: Utilize the filters menu to sort and find existing alert configurations. The following are the controls in the filters section:
- Add Filter Button: Clicking the Add Filter button opens a dropdown filters menu. You can select filters that you would like to apply by clicking the checkboxes next to the filter names, or by using the Search filter field.
- Alert Configuration Name Field: You can use this field to filter for a specific alert configuration by name.
- Clear menu: The clear menu allows you to clear your filter selections by choosing to either “clear all filters” or “clear and remove all filters”.
- Webhooks: Clicking the Webhooks button launches the Webhooks window.