Netskope Help

Cisco Webex Messages with Violations Page

The Messages with Violations page displays a list of messages that triggered policy violations.

Tip

You can refresh the page by clicking the refresh icon beside the instance name of the app.

The Messages with Violations page displays a table with the following fields:

  • Sent At: Time when the message was sent.

  • Sender: The name of the sender.

  • Exposure: The exposure of the message or file. There are four types of exposure viz., shared in external organization, private, internal, and external.

  • Policy Hit: The triggered policy due to the violation.

  • Message ID: Unique ID of the message or file.

  • Violations In: The location of the violation in Cisco Webex Teams. The violation can be for a text or attachment.

  • Team: Name of the Cisco Webex team.

  • Space: Name of the Cisco Webex space.

The Messages with Violations page allows you to search for specific messages using filters. To use the search filters, click + Add Filter to apply one or more of these filters:

  • Sender Name: Filter messages based on the email address of the sender.

  • Message ID: Filter messages based on the message ID.

  • Violation In: Filter messages based on the type of file involved, like within the message or in an attachment.

  • Sender Type: Filter messages based on whether they are sent by an internal or external user.

  • Exposure: Filter messages based on whether they were private, internal, external, and shared in an external organization. 

  • Space Name: Filter messages based on the space name.

  • Team Name: Filter messages based on the team name.

  • Organization: Filter messages based on internal or external organization.

  • DLP Policy Hit: Filter messages based on the DLP policy hit.

  • DLP Profile: Filter messages that may have critical information like PCI, PII, PHI, or any DLP profile.

  • DLP Rule: Filter messages that violate predefined and custom data identifiers in your DLP profiles.

Based on the filter used, a list of messages are displayed in the table. To view complete details about a message, click on an item to open the Message Details summary.

This page also allows you to export the contents of the table. Click Export to download a spreadsheet file. On the Export window, you can select the columns and rows, name the export file, and click Export.