Cloud Exchange Alerts Plugin for Ticket Orchestrator

This document explains how to configure the Cloud Exchange Alerts v1.1.0 plugin with the Ticket Orchestrator module of the Netskope Cloud Exchange platform. This plugin creates Alerts in the Ticket Orchestrator module of types: Information, Warning, Error, and Debug from Cloud Exchange Logs.

Prerequisites

To complete this configuration, you need:

• A Netskope tenant (or multiple, for example, production and development/test instances).
• A Netskope Cloud Exchange tenant with the Tenant plugin and Ticket Orchestrator plugin already configured.
• A Netskope Cloud Exchange tenant with a 3rd-party plugin (like the Jira plugin for Ticket Orchestrator).

Cloud Exchange Alerts Plugin Support

This plugin creates Alerts in the Ticket Orchestrator module of types: Information, Warning, Error, and Debug from Cloud Exchange Logs.

Description	Supported Types
CE Logs	Yes (Error, Warning, Info, Debug)

Workflow

1. Configure the Cloud Exchange Alerts plugin.
2. Add Business Rule.
3. Add a Queue.
4. Validate the plugin.

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Cloud Exchange Alerts Plugin configuration

1. In Cloud Exchange, go to Settings > Plugin Store.
2. Search for and select the Cloud Exchange Alerts v1.1.0 (CTO) plugin box.
   
3. Provide a configuration name and Sync interval per your requirement.
   
4. Click Next and enter the Configuration Parameter:
   • Log Types: Only this type(s) of logs will be fetched.
   
5. Click Save. Your plugin is shown on the Plugins page.
   

Add a Business Rule for the Cloud Exchange Alerts Plugin

Create a business rule based on the filters you need to create tickets in the Jira platform.

1. In Ticket Orchestrator, go to Business Rules and click Create New Rule.
2. Enter a Rule Name and build the appropriate filter query condition on the field(s) for the business rule. You can also enter the query manually by clicking Filter Query.
3. Click Save.
   

Add a Ticket Orchestrator Queue for the Cloud Exchange Alerts Plugin

To generate the ticket, you will need to add a Queue configuration.

Note that this plugin only supports generation of Alerts under the Ticket Orchestrator module of Cloud Exchange. Using the generated alerts, you can create tickets/tasks on 3rd-party platforms like Jira, ServiceNow, etc. For more details, refer to the Jira plugin guide and ServiceNow plugin guide.

1. In Ticket Orchestrator, go to Queues and click Add Queue Configuration.
   
2. Select your Business Rule, Configuration (for which you want to create/generate tickets), Queues, and Target, and then click Save.
   

Validate the Cloud Exchange Alerts Plugin

You must be able to fetch the logs from the Cloud Exchange platform. In order to fetch the logs as alerts, the Cloud Exchange platform must have audit logs.

In Ticket Orchestrator, go to Alerts.

To view logs related to the Cloud Exchange Alerts plugin, go to Logging and apply a filter with the plugin configuration name.