Netskope Help

Configure the Netskope Plugin for Ticket Orchestrator

You will need your Netskope tenant name and API token (V1, and optionally V2) to complete this configuration.

  1. Log in to your Cloud Exchange tenant.

  2. Go to Settings and click Netskope Tenants.

  3. Click Add Tenant.

  4. Enter a Ticket Orchestrator name for your Netskope tenant.

  5. Enter your Netskope tenant name. Do not enter the <tenant_name>, URL. Enter just your tenant. For example, if it's, just enter mycompany. If your tenant has eu in the URL, enter

  6. Enter your Netskope tenant API token(s) obtained previously.

  7. Set the range for ingesting data from Netskope. In this case, set the Initial Range to 7 days to pre-populate Ticket Orchestrator.

  8. If you use a proxy, enable the proxy toggle.

  9. Click Save. Your tenant appears on the page.

  10. Now configure the Netskope plugin for Log Shipper. Go to Settings > Plugins.

  11. Select the Netskope ITSM (CTO) box to open the plugin creation pages. Field descriptions are provided .

    Enter and select the Basic Information on the first page:

    • Configuration Name: Enter a name appropriate for your integration.

    • Tenant: Choose the Tenant you added previously.

  12. Click Next. You will see a validation succeeded message.

  13. Click Save in the top right. Go to Ticket Orchestrator > Plugins to see your new Netskope plugin.

Ticket Orchestrator Field Descriptions



Default Value

Configuration Name

Name of the Ticket Orchestrator plugin.


Tenant Name

Netskope Tenant name. For <companyname>, enter <companyname>.