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Netskope Help

Configure the Netskope Plugin for Ticket Orchestrator

You will need your Netskope tenant name and API token (V1, and optionally V2) to complete this configuration.

If you have not added a Netskope tenant in Cloud Exchange, go the Configure the Netskope Tenant Settings for Cloud Exchange section of Get Started with Cloud Exchange.

  1. Go to Settings > Plugins.

  2. Select the Netskope ITSM (CTO) box to open the plugin creation pages. Field descriptions are provided .

    Enter and select the Basic Information on the first page:

    • Configuration Name: Enter a name appropriate for your integration.

    • Tenant: Choose the Tenant you added previously.

  3. Click Next. You will see a validation succeeded message.

  4. Click Save in the top right. Go to Ticket Orchestrator > Plugins to see your new Netskope plugin.

Ticket Orchestrator Field Descriptions



Default Value

Configuration Name

Name of the Ticket Orchestrator plugin.


Tenant Name

Netskope Tenant name. For <companyname>, enter <companyname>.