Connect to Third-Party Tenants (User Workflow)

Terminology

• Primary Tenant: Your main Netskope tenant handling Internet Security policies.
• Partner Tenant: The external tenant providing access to specific private applications.

Scenario 1: Switching from the Primary to a Partner Tenant

When a user switches from their Primary organization to a Partner organization:

1. The User selects the specific Partner Tenant (e.g., Org C) from the Client UI menu.
2. A new enrollment window opens.
3. The User enters the authentication credentials specific to Org C.
4. Upon success, the User can access Private Apps hosted by Org C.

Scenario 2: Switching between Partner Tenants

If a user is already connected to Partner Org C and needs to switch to Partner Org B:

1. The User selects Org B in the Client UI.
2. A pop-up appears confirming the unenrollment from Org C.
3. The user clicks Continue.
4. The user enters the credentials for Org B to complete the IDP enrollment.
5. Access to Org B’s Private Apps is granted.

Scenario 3: Switching back to the Primary Tenant

To return to the default state:

1. User selects the Primary Tenant (Org A).
2. A pop-up window appears confirming the tenant switch.
3. The client reverts to the Primary Tenant’s context.