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This section of the API Data Protection Policy page specifies files, objects, and messages that trigger a policy violation.

For ServiceNow, click SELECT OBJECTS to select the ServiceNow tables to scan. Then, select the data type; Fields and/or Attachment. The following table lists the DLP supported fields:

Note

Other than Incident and Problem, rest of the default tables are part of a controlled GA release. Contact your Netskope sales representative or support to enable this on your tenant.

ServiceNow Default Table

DLP Supported Fields

Best Configuration Item

All fields* for which Netskope receives an API response from ServiceNow.

Catalog Task

Change Phase

Change Request

Change Task

Feature Task

Group Approval

IMAC (Install Move And Change)

Incident

Incident Task

KB Submission

Knowledge

Problem

Problem Task

Release Phase

Request

Request Item

Task

Ticket

*It is observed that Netskope does not receive an API response from ServiceNow for Work notes and Additional comments fields. Due to this limitation, Netskope cannot perform DLP scan on these two fields.

Note

Netskope can perform DLP scan on files attached to the ServiceNow default tables listed above.