Content
This section of the API Data Protection Policy page specifies files, objects, and messages that trigger a policy violation.
For ServiceNow, click SELECT OBJECTS to select the ServiceNow tables to scan. Then, select the data type; Fields and/or Attachment. The following table lists the DLP supported fields:
Note
Other than incident and problem, rest of the tables (default & custom) are part of a controlled GA release. Contact your Netskope sales representative/support to enable this on your tenant.
ServiceNow Table | DLP Supported Fields |
|---|---|
Best Configuration Item | All fields* for which Netskope receives an API response from ServiceNow. |
Catalog Task | |
Change Phase | |
Change Request | |
Change Task | |
Feature Task | |
Group Approval | |
IMAC (Install Move And Change) | |
Incident | |
Incident Task | |
KB Submission | |
Knowledge | |
Problem | |
Problem Task | |
Release Phase | |
Request | |
Request Item | |
Task | |
Ticket | |
<custom table(s) created by the user> |
*It is observed that Netskope does not receive an API response from ServiceNow for Work notes and Additional comments fields. Due to this limitation, Netskope cannot perform DLP scan on these two fields.
Note
Netskope can perform DLP scan on files attached to the ServiceNow default and custom tables listed above.