Content

Content

This section of the API Data Protection Policy page specifies files, objects, and messages that trigger a policy violation.

For ServiceNow, click SELECT OBJECTS to select the ServiceNow tables to scan. Then, select the data type; Fields and/or Attachment. The following table lists the DLP supported fields:

ServiceNow TableDLP Supported Fields
Best Configuration ItemAll fields* for which Netskope receives an API response from ServiceNow.
Catalog Task
Change Phase
Change Request
Change Task
Feature Task
Group Approval
IMAC (Install Move And Change)
Incident
Incident Task
KB Submission
Knowledge
Problem
Problem Task
Release Phase
Request
Request Item
Task
Ticket
<custom table(s) created by the user>

*It is observed that Netskope does not receive an API response from ServiceNow for Work notes and Additional comments fields. Due to this limitation, Netskope cannot perform DLP scan on these two fields.

Note

Netskope can perform DLP scan on files attached to the ServiceNow default and custom tables listed above.

Share this Doc

Content

Or copy link

In this topic ...