Deleted/Deactivated User Behavior in Egnyte - Netskope Technical Documentation

This article describes how API Data Protection deals when a user is either deleted or deactivated in Egnyte.

User State	Behavior
Deleted	Policy processing: Netskope cannot carry out any file operation (actions) for deleted users’ files. Retro scan: Netskope does not get any file listing for a deleted user. API Data Protection Dashboard: Deleted users’ file may exist in dashboard, but in-actionable.
Deactivated	Same behavior as above.
Corner cases: If a user uploads a file on a shared and/or private folder and immediately after that the user is deleted or deactivated, here is how API Data Protection handles this scenario: Upload a file on a shared folder followed by user deletion: Policy processing will go ahead. Upload a file on a private folder followed by user deletion: Policy processing will stop. Upload a file on a shared folder followed by user deactivation: Policy processing will go ahead. Upload a file on a private folder followed by user deactivation: Policy processing will go ahead.
Note User listing will occur for a new user even if the user does not login. However, a new user is expected to log in at least once for API Data Protection to process any policy.