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Netskope Help

Deleted/Suspended User Behavior in Box

This article describes how API Data Protection deals when a user is either deleted or suspended in Box.

User State



  • Policy processing: Netskope cannot carry out any file operation (actions) for deleted users’ files.

  • Retro scan: Netskope does not get any file listing for a deleted user.

  • API Data Protection Dashboard: Deleted users’ file may exist in dashboard, but in-actionable.


Same behavior as above.


A new Box user who does not accept the Box terms and conditions will be treated the same way as above.