The Appliance CLI comes with troubleshooting commands to help examine logs in order to debug the system.
Create and Share the Debug Package
To create and share the debug package:
Generate the debug package:
nsappliance> troubleshooting debug-package generate include-coredumps true
Upload to netskope via http(s):
nsappliance> troubleshooting debug-package upload
SCP to another system to provide to Netskope
nsappliance> scp export debug-package to host <HOST> path <PATH> user <USER>
Common Problems
Avoid any traffic decryption: If you are using a network device (i.e. proxy) ensure that the appliance is not subject to SSL interception to avoid issues with tethering or ongoing operations.
Appliance Not Ready
"{"error": "Precondition Required: Appliance is not ready", "code": 428 }"
If this error pops up, there are a variety of reasons:
- The appliance is not tethered
- The appliance is not fully initialized
- The appliance system requirements were not adhered to
- API token missing
Troubleshooting Command Reference
Check the Troubleshooting section of Appliance CLI.