Netskope Help

Download and Install Software

If you have a software version older that 38.10 on a management plane appliance, upgrade to this version before upgrading to version 42 or newer. Log parser appliances can upgrade directly to version 42 or newer.

Tip

To upgrade a software component instead of the complete software package, replace software with appinfo, appmeta, or content in the commands.

To download and install a software upgrade:

  1. Log in to the appliance command line via SSH.

  2. Enter the following command to see the list of available upgrade packages.

    upgrade software list

    which returns:

    Available for download: 38.10
    42.13
  3. If you see the upgrade package you want, enter this command to download it:

    upgrade software download version <version number>

    To check the status of the download, enter this command:

    upgrade software status download
  4. After the download is complete, enter this command to prepare the software package:

    upgrade software prepare version <version number>

    To check the status of the prepare process, enter this command:

    upgrade software status prepare

    Status: SUCCESS will display when the prepare process is complete.

  5. Enter this command to install the new software package:

    upgrade software install version <version number>

    To check the status of the install process, enter this command:

    upgrade software status install 

    Status: SUCCESS will display when the install process is complete.

  6. Enter this command to verify the version of the software package installed:

    show version-info
  7. After the install process is complete, enter this command to reset the provisioner:

    restart provisioner