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    Netskope Client
    Netskope Client Interoperability
    Antivirus Applications
    Exceptions for Anti Virus Applications

    Exceptions for Anti Virus Applications

    This document contains the best practices recommended to avoid conflicts with any anti-virus tools.

    Bypass Netskope Traffic

    Bypass the following netskope traffic from the anti-virus application:

    • gateway-<tenant-name>.goskope.com: 443

    • gateway.gslb.goskope.com: 443

    Allowlist Folders and Files

    Allowlist the following folders and files related to Netskope Client in the anti-virus application.

    Process / Services / FolderWindowsmacOSLinux
    stAgentSvc
    (Process)
    32-bit: C:\Program Files (x86)\Netskope\STAgent\stAgentSvc.exe


    64-bit: C:\Program Files\Netskope\STAgent\stAgentSvc.exe
    NA/opt/netskope/stagent/stAgentSvc
    stAgentSvcMon
    (Process)
    32-bit: C:\Program Files (x86)\Netskope\STAgent\stAgentSvcMon.exe


    64-bit: C:\Program Files\Netskope\STAgent\stAgentSvcMon.exe
    NANA
    stAgentApp
    (Process)
    NANA/opt/netskope/stagent/stAgentApp
    stAgentUI.exe
    (Process)
    32-bit: C:\Program Files (x86)\Netskope\STAgent\stAgentUI.exe

    64-bit: C:\Program Files\Netskope\STAgent\stAgentUI.exe
    NANA
    stAgentUINANA/opt/netskope/stagent/stAgentUI
    stAgentCli
    (Process)
    NANA/opt/netskope/stagent/stAgentCli
    nsdiag
    (Process)
    32-bit: C:\Program Files (x86)\Netskope\STAgent\nsdiag.exe

    64-bit: C:\Program Files\Netskope\STAgent\nsdiag.exe
    /Library/Application\ Support/Netskope/STAgent/nsdiag/opt/netskope/stagent/nsdiag
    certutil
    (Process)
    C:\ProgramData\Netskope\STAgent\certutil\certutil.exe/Library/Application\ Support/Netskope/STAgent/certutil/certutil/opt/netskope/stagent/certutil
    nspacparser
    (process)
    32-bit:C:\Program Files (x86)\Netskope\STAgent\nspacparser.exe

    64-bit: C:\Program Files\Netskope\STAgent\nspacparser.exe
    NANA
    installerutil
    (Process)
    NA/Library/Application\ Support/Netskope/STAgent/Installerutil/opt/netskope/stagent/installerutil
    uninstall.sh
    (File)
    NANA/opt/netskope/stagent/uninstall.sh
    Stadrv6x64.sys
    (64 bit Driver)

    Only for 64-bit Windows OS
    32-bit: C:\Program Files (x86)\Netskope\STAgent\win10

    64-bit: C:\Program Files\Netskope\STAgent\win10
    NA
    Stadrv6x32.sys
    (32 bit driver)

    Only for 32-bit Windows OS
    32-bit: C:\Program Files(x86)\Netskope\STAgent\win10NANA
    STAgent
    (Folder)
    32-bit: C:\Program Files (x86)\Netskope\STAgent
    64-bit: C:\Program Files\Netskope\STAgent


    C:\ProgramData\Netskope\STAgent

    %APPDATA%\Netskope\STAgent
    /Library/Application\ Support/Netskope/STAgent//opt/netskope/stagent
    Logs
    (Folder)
    %ProgramData%\Netskope\stagent\Logs

    %APPDATA%\Netskope\stagent\Logs

    /Library/Logs/Netskope

    ~/Library/Logs/Netskope
    /opt/netskope/stagent/log

    ~/.netskope/stagent/logs

    com.netskope.client.Netskope-Client.NetskopeClientMacAppProxy

    (Process)
    NA/Applications/Netskope\ Client.app/Contents/Library/SystemExtensions/com.netskope.client.Netskope-Client.NetskopeClientMacAppProxy.systemextension/Contents/MacOS/com.netskope.client.Netskope-Client.NetskopeClientMacAppProxyNA
    nsAuxiliarySvc
    (Process)
    NA/Applications/Netskope\ Client.app/Contents/XPCServices/nsAuxiliarySvcNA
    Netskope Agents
    (Process)
    NA/Applications/Netskope\ Client.app

    /Applications/Remove\ Netskope\ Client.app
    NA
    LaunchAgent Plist file
    (File)
    NA/Library/LaunchAgents/com.netskope.stagentui.plistNA
    LauchDaemon Plist file
    (File)
    NA/Library/LaunchDaemons/com.netskope.client.auxsvc.plistNA
    Netskope Endpoint DLP (Folder)C:\ProgramData\netskope\EPDLP/Library/Application\ Support/Netskope/EPDLPNA
    Netskope Endpoint DLP App
    (Process)
    C:\Program Files\Netskope\EPDLP

    /Library/Application Support/Netskope/EPDLP/Netskope Endpoint DLP.appNA
    Netskope Endpoint DLP plist
    (File)
    NA/Library/LaunchDaemons/com.netskope.epdlp.client.plistNA
    demAgentSvc (Process)32-bit: C:\Program Files (x86)\Netskope\DEM\demAgentSvc.exe

    64-bit: C:\Program Files\Netskope\DEM\demAgentSvc.exe
    NANA
    Digital Experience Management (Folder)32-bit: C:\Program Files (x86)\Netskope\DEM

    64-bit: C:\Program Files\Netskope\DEM

    config and logs: C:\ProgramData\Netskope\DEM
    NANA

    Android and Chromebook

    Add exception for App ID: com.netskope.netskopeclient.

    Open IP Addresses and Ports

    The following IP addresses and ports (Windows and Mac) must be opened for an uninterrupted communication between the UI processes and services.

    • Loopback IP address 127.0.0.1: 57130
    • Loopback IP address 127.0.0.1: 57140(For EPDLP)
    In this Topic
    • Exceptions for Anti Virus Applications