Exceptions for Anti Virus Applications

Exceptions for Anti Virus Applications

This document contains the best practices recommended to avoid conflicts with any anti-virus tools.

Bypass Netskope Traffic

Bypass the following netskope traffic from the anti-virus application:

  • gateway-<tenant-name>.goskope.com: 443

  • gateway.gslb.goskope.com: 443

Allowlist Folders and Files

Allowlist the following folders and files related to Netskope Client in the anti-virus application.

Process / Services / FolderWindowsmacOSLinux
BigSur+
stAgentSvc
(Process)
C:\Program Files (x86)\Netskope\STAgentNA/opt/netskope/stagent/stAgentSvc
stAgentApp
(Process)
NANA/opt/netskope/stagent/stAgentApp
stAgentUI.exe
(Process)
C:\Program Files (x86)\Netskope\STAgentNANA
stAgentUINANA/opt/netskope/stagent/stAgentUI
stAgentCli
(Process)
NANA/opt/netskope/stagent/stAgentCli
nsdiag
(Process)
C:\Program Files (x86)\Netskope\STAgent/Library/Application\ Support/Netskope/STAgent/nsdiag/opt/netskope/stagent/nsdiag
certutil
(Process)
C:\ProgramData\Netskope\STAgent/Library/Application\ Support/Netskope/STAgent/certutil/certutil/opt/netskope/stagent/certutil
installerutil
(Process)
NANA/opt/netskope/stagent/installerutil
uninstall.sh
(File)
NANA/opt/netskope/stagent/uninstall.sh
Stadrv6x64.sys
(64 bit Driver)
C:\Program Files (x86)\Netskope\STAgent\win10NANA
Stadrv6x32.sys
(32 bit driver)
C:\Program Files (x86)\Netskope\STAgent\win10NANA
STAgent
(Folder)
C:\Program Files (x86)\Netskope\STAgent

C:\ProgramData\Netskope\STAgent

%APPDATA%\Netskope\STAgent
/Library/Application Support/Netskope/STAgent/opt/netskope/stagent
Logs
(Folder)
%ProgramData%\Netskope\stagent\Logs

%APPDATA%\Netskope\stagent\Logs

/Library/Logs/Netskope

~/Library/Logs/Netskope
/opt/netskope/stagent/log

~/.netskope/stagent/logs

com.netskope.client.Netskope-Client.NetskopeClientMacAppProxy

(Process)
NA/Applications/Netskope Client.app/Contents/Library/SystemExtensions/com.netskope.client.Netskope-Client.NetskopeClientMacAppProxy.systemextension/Contents/MacOS/com.netskope.client.Netskope-Client.NetskopeClientMacAppProxyNA
nsAuxiliarySvc
(Process)
NA/Applications/Netskope\ Client.app/Contents/XPCServices/nsAuxiliarySvcNA
Netskope Agents
(Process)
NA/Applications/Netskope\ Client.app

/Applications/Remove\ Netskope\ Client.app
NA
LaunchAgent Plist file
(File)
NA/Library/LaunchAgents/com.netskope.stagentui.plistNA
LauchDaemon Plist file
(File)
NA/Library/LaunchDaemons/com.netskope.client.auxsvcNA
Netskope Endpoint DLP Folder LocationC:\ProgramData\netskope\EPDLP/Library/Application Support/Netskope/EPDLPNA
Netskope Endpoint DLP App LocationC:\Program Files\Netskope\EPDLP\epdlp.exe/Library/Application Support/Netskope/EPDLP/Netskope Endpoint DLP.appNA
Netskope Endpoint DLP plistNA/Library/LaunchDaemons/com.netskope.epdlp.client.plistNA

Android and Chromebook

Add exception for App ID: com.netskope.netskopeclient.

Open IP Addresses and Ports

The following IP addresses and ports (Windows and Mac) must be opened for an uninterrupted communication between the UI processes and services.

  • Loopback IP address 127.0.0.1: 57130
  • Loopback IP address 127.0.0.1: 57140(For EPDLP)
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