Exceptions for Anti Virus Applications
Exceptions for Anti Virus Applications
This document contains the best practices recommended to avoid conflicts with any anti-virus tools.
Bypass Netskope Traffic
Bypass the following netskope traffic from the anti-virus application:
-
gateway-<tenant-name>.goskope.com: 443
-
gateway.gslb.goskope.com: 443
Whitelist Folders and Files
Folders and files related to Netskope Client must be whitelisted in the anti-virus application.
| Process / Services / Folder | Windows | macOS | Linux |
|---|---|---|---|
| BigSur+ | |||
| stAgentSvc | C:\Program Files (x86)\Netskope\STAgent | NA | /opt/netskope/stagent/stAgentSvc |
| stAgentApp | NA | NA | /opt/netskope/stagent/stAgentApp |
| stAgentUI.exe | C:\Program Files (x86)\Netskope\STAgent | NA | NA |
| stAgentUI | NA | NA | /opt/netskope/stagent/stAgentUI |
| stAgentCli | NA | NA | /opt/netskope/stagent/stAgentCli |
| nsdiag | C:\Program Files (x86)\Netskope\STAgent | /Library/Application\ Support/Netskope/STAgent/nsdiag | /opt/netskope/stagent/nsdiag |
| certutil | C:\Program Data\Netskope\STAgent | /Library/Application\ Support/Netskope/STAgent/certutil/certutil | /opt/netskope/stagent/certutil |
| installerutil | NA | NA | /opt/netskope/stagent/installerutil |
| uninstall.sh | NA | NA | /opt/netskope/stagent/uninstall.sh |
| Stadrv6x64.sys | C:\Program Files (x86)\Netskope\STAgent | NA | NA |
| Stadrv6x32.sys | C:\Program Files (x86)\Netskope\STAgent | NA | NA |
| STAgent(folder) | C:\Program Files (x86)\Netskope\STAgent C:\Program Data\Netskope\STAgent %APPDATA%\Netskope\STAgent | /Library/Application Support/Netskope/STAgent | /opt/netskope/stagent |
| Netskope(folder) | C:\Users\Public\netSkope (Logs folder) | /Library/Logs/Netskope | NA |
| com.netskope.client.Netskope-Client.NetskopeClientMacAppProxy | NA | /Applications/Netskope Client.app/Contents/Library/SystemExtensions/com.netskope.client.Netskope-Client.NetskopeClientMacAppProxy.systemextension/Contents/MacOS/com.netskope.client.Netskope-Client.NetskopeClientMacAppProxy | NA |
| nsAuxiliarySvc | NA | /Applications/Netskope\ Client.app/Contents/XPCServices/nsAuxiliarySvc | NA |
| Applications | NA | * /Applications/Netskope\ Client.app * /Applications/Remove\ Netskope\ Client.app | NA |
| LaunchAgent Plist file | NA | /Library/LaunchAgents/com.netskope.stagentui.plist | NA |
| LauchDaemon Plist file | NA | /Library/LaunchDaemons/com.netskope.client.auxsvc | NA |
Android and Chromebook
Add exception for App ID: com.netskope.netskopeclient.
Open IP Addresses and Ports
The following IP addresses and ports (Windows, Mac, and Linux) must be opened.
- Loopback IP address 127.0.0.1: 57130
