You can use factory reset to restore the appliance to it’s original state. A factory reset will permanently delete all the configurations and data on the appliance and cannot be recovered.
Warning
Before you run a factory reset, ensure the following:
- Download the current version of the software.
- Take a backup of the necessary configuration and data files. For information on how to export and import your configurations, see Export or Import Configurations.
To run a factory reset on an appliance,
- In the Netskope shell, run
show version-infoto identify the current version of the software running on the appliance. - Download the software package from the Netskope UI by navigating to Settings > Security Cloud Platform > On-Premises Infrastructure.
- Verify that the package is downloaded and the package name includes _current.
Warning
If the downloaded package is not the same as the current software version on the appliance, the factory reset will not complete.
- In the Netskope shell, run
reset full.The command will return a confirmation prompt to confirm that you want to proceed.
- If you want to proceed with the factory reset, type
yes.After reset, the appliance will reboot and prompt you to login.