Inactive/Freeze User Behavior in Salesforce - Netskope Technical Documentation

Inactive/Freeze User Behavior in Salesforce

This article describes how API Data Protection deals when a user is either inactive or frozen in Salesforce.

User State	Behavior
Inactive	Policy processing: Netskope cannot carry out any file operation (actions) for deleted users’ files. Retro scan: Netskope does not get any file listing for a deleted user. API Data Protection Dashboard: Deleted users’ file may exist in dashboard, but in-actionable.
Freeze	Same behavior as above.