Netskope LogoNetskope Logo
  • Security Services
  • AI Services
  • Networking Services
  • Analytics Services
  • Integrations
  • getting-started.svgGetting Started
    • Support
    • Community
    • Netskope.com
    © 2026 All Rights Reserved. Netskope Inc.
    Home
    Classic API Data Protection
    API Data Protection for Salesforce
    Inactive/Freeze User Behavior in Salesforce

    Inactive/Freeze User Behavior in Salesforce

    This article describes how API Data Protection deals when a user is either inactive or frozen in Salesforce.

    User StateBehavior
    Inactive
    • Policy processing: Netskope cannot carry out any file operation (actions) for deleted users’ files.
    • Retro scan: Netskope does not get any file listing for a deleted user.
    • API Data Protection Dashboard: Deleted users’ file may exist in dashboard, but in-actionable.
    FreezeSame behavior as above.
    In this Topic
    • Inactive/Freeze User Behavior in Salesforce