Known Issues for On-Premises Appliance Version 99.0.0

Known Issues for On-Premises Appliance Version 99.0.0

The following known issues are included in this release.

Issue NumberIssue DescriptionWorkaround
220850After upgrading the appliance, the process of logging into the appliance can take more than 15 minutes.There is no workaround.
155957, 174165Uploading log files from AWS S3 to Netskope tenant fails when S3 is connected through proxy in secure mode.When accessing AWS S3 through proxy in secure mode, the OPLP appliance suppresses the proxy information.

To connect to S3 through proxy, you must turn off secure mode.

113634If timezone is configured on the OPLP appliance and timezone is also specified in the parser, then the date and time for the logs uploaded through the OPLP appliance is incorrect in Skope IT.There is no workaround.

Currently, discovery / OPLP can accept log files, system logs, and custom parsers files in UTF-8 encoding only.

If these files are encoded using other encodings, we may fail to parse them properly. This will manifest as UnicodeDecodeError in our logs.

The best practice is to set UTF-8 as the default encoding in all pipelines feeding into OPLP. UTF-8 can handle any character set, so this will not result in any information loss.

For the log files that are already encoded without using UTF-8, convert these files to UTF-8 before uploading them to OPLP.

The following is an example using a file that is encoded in UTF-16.

  1. Unzip if log files are zipped.  In this example, the unzipped text file is logsample.log.
  2. Check current encoding used: file logsample.log > outputs “Little-endian UTF-16 Unicode text,”
  3. Convert it to UTF-8 as  iconv -c -f utf-16 -t utf-8 logsample.log > logsample_utf8.log
  4. Send logsample_utf8.log to OPLP either as a text file or zipped file.
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