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Netskope Help

Known Issues In Hotfix Release 97.1.0

Here is the list of known issues in this release.

Issue Number




DNS Security

The number of hits for DNS policies in real-time protection page is not accurately reflecting the number of alerts generated for DNS traffic. No workaround is found for this issue.


DNS Security

Events are not generated when a flow closes before the policy lookup is done. In order to surpass this issue, generate flow open and close events are created for such flows.


DNS Security

Netskope's classification engine classifies TXT and ANY query responses as tunnels for some domains. As there is no corresponding DNS profile rule that allows the same, they are shown blocked.  However, it works for,, and so on.


Netskope Secure Web Gateway (NG SWG)

The recent Real-time Protection policy UI enhancement allows exclusion of users, user groups, and organizational units. When the Source field is configured incorrectly it shows supported for Firewall and Private App Access policies.


This option is only supported for the following Real-time Protection policies:

  • Cloud App Access

  • Web Access

  • Email outbound

  • DLP

  • RBI

  • Threat Protection


Traffic Steering

VMware Fusion forwards all DNS request by NAT due of which DNS exceptions fail. Follow the below steps to use DNS Security as an additional parameter in nat.conf.

Add below given parameter to "/Library/Application Support/VMware Fusion/vmnet8/nat.conf" and restart your Mac device.

prohibitHostLookup = 1