List Tickets and Use Filter Options
List Tickets and Use Filter Options
Both Admins and Users can list Tickets. Ticket Orchestrator maintains a database of tickets captured from configured plugins. All users can list the available tickets, view ticket metadata, and filter the tickets.
- Go to Ticket Orchestrator > Tickets. The Tickets list is paginated with a default count of 10 tickets displayed. The records are sorted in descending order of most recently created (by default) as shown in the “Created At” column – the order can be reversed by clicking on the up/down arrows next to the column header.
New tickets will be generated from upcoming fetched alerts.
- After creating the desired filter (using the same method as was used for creating alert filter), click Apply Filter. Tickets matching the filtering criteria will be listed.
- To remove the custom filter, click the Delete Filter option. This removes the applied filter and fallbacks to the default ticker filter. Tickets matching the default filter will be listed.
- You can copy the filter string that can be used as a foundation of a business rule.
- You can also enter filter queries manually and can paste previously created filters.
- Expand ticket information by selecting the down carrot in the Ticket summary table.
- You can retry tickets by selecting the failed tickets and clicking the Retry icon.
