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Netskope Help

Migrating from CE 3.1 or newer to the Latest Version of Cloud Exchange

To preserve existing data (indicators, plugin configurations) while migrating from any version of CE 3.x to a newer version, follow the steps below. If you are upgrading Cloud Exchange from a version older than 3.1, please upgrade to 3.4.0 using these instructions: Migrating from CE 2.x to CE 3.x .


Before you begin, grab the MONGO_DB password from the old setup. This is required during the installation of the new setup (as the value for Maintenance Password). If the Mongo password is lost, the data will not be retained.

The MongoDB password can be found in docker-compose.yml file (value of MONGODB_PASSWORD), or in the .env file (value of MONGODB_PASSWORD). Both of these files are in the /ta_cloud_exchange directory. Use this as the value for the Maintenance Password while running the setup in step 5.


Before upgrading, updating all your Netskope tenants with a V2 token that has access to all the dataexport endpoints is recommended.

  1. Go to the existing ta_cloud_exchange directory with the docker-compose.yml file.

  2. Stop the Cloud Exchange containers.

    $ ./stop

    If the output of ./stop command is ./stop: No such file or directory, execute the following command:

    $ docker-compose stop
  3. If you have made any local changes to the docker-compose.yml file, reset those using:

    $ git reset --hard
  4. Pull the latest changes:

    $ git pull
  5. Execute the setup script (do not use sudo).

    $ python3 ./setup
  6. Launch Cloud Exchange (do not use sudo).

    $ ./start


Close all of your Cloud Exchange browser instances and log in again in Incognito mode, or clear the browser cache before logging in.

The Cloud Exchange UI is now accessible with the system’s IP. (e.g. https://<ip>).