Settings

Settings

Digital Experience Management > Settings

Customers have the ability to tailor DEM configuration settings for different users, groups, and a multitude of other attributes. The new feature can be found on the Settings page of your Digital Experience Management (DEM) tenant. This service allows you to configure and manage the following DEM related settings:

  • General Settings
  • Network Path Probes
To access the Settings page, users must enable the required Role-Based Access Control (RBAC) permissions.

Permissions

The Settings page is displayed in your tenant’s left navigation menu under the DEM section if the customer has a subscription for P-DEM Professional. Additionally, the currently logged-in user must have the Role-Based Access Control (RBAC) permission enabled.

How to Enable RBAC-V1 for Settings

A user must have the correct RBAC permissions enabled to view the DEM Settings page. To enable these permissions for a user, please do the following:

  1. Go to Tenant Homepage > Settings > Administration > Roles.
  1. To view the RBAC settings for a specific user, click the ellipse icon located on the far-right of the row for the selected user.
  1. Then, select View to open the “View Role” window which contains the RBAC settings options for that specific user. 
  2. The “View Role” window will open for the selected user.
  3. Find the row for “Reports” beneath the “Functional Area” column.
  4. Ensure that the reports functionality permission is set to “View Only” or “View and Manage” permission in order for that user to be able to see the DEM Settings page.

How to Enable RBAC-V2 for Settings

To enable the correct permissions for the DEM Settings page with RBAC-V2, please do the following:

  1. Go to Tenant Homepage > Settings  > Administration > Roles.
  2. To view the RBAC settings for a specific user, click the ellipse icon located on the far-right of the row for the selected user.
  3. Then, select View to open the “View Role” page which contains the RBAC settings options for the selected user. 
  4. You will be taken to the “View Role” page for the selected user.
  5. On the “View Role” page, scroll down to the “Page Permissions” section.
  6. Click the drop-down carrot icon to expand the Digital Experience Management section.
  1. Ensure the permissions for the DEM Settings page are set to “View” or “Manage”.

About Settings

The DEM Settings page gives you access to features that enable you to configure DEM-related settings.

Please ensure that the client is on version 114 or higher before turning on P-DEM for the clients.
If a user has the DEM service disabled, no telemetry data will be collected.

General Settings

This page gives you the ability to view and manage the general settings for DEM. You can enable and disable the DEM service for selected users by utilizing the tools in this section.

DEM Service Settings

To Edit the DEM Service Status for All Users

You can use this configuration option to enable or disable the DEM service for all users. 

  1. Go to DEM > Settings and click on the General tab.
  2. Click the Edit button in the “DEM Service” section of the page.
  3. The “DEM Service Settings” window will open.
  4. Use the Status options to change the DEM service status for all users:
    • To disable the service for all users, select “Disable for all users”.
    • To enable the service for all users, select “Enable for all users”.

To Disable the DEM Service Status for Specific Users

You can use this configuration option to disable the DEM service for specific users.

  1. Go to the “DEM Service Settings” window.
  2. Set the option to “Enable for all users”.
  3. Use the User field to select the users, groups, and OUs that you want to exclude from the DEM service.
  4. Click the Save button.
Users selected will have DEM Service disabled. If no users are selected, all users will have service disabled.

Monitored Applications

You can use this feature to select and edit up to seven monitored applications from 47 predefined applications.

The list can be edited 30 days after the last edited time. 

To Configure Monitored Applications

  1. Go to DEM > Settings and click on the General tab.
  2. Click the Edit button in the Monitored Applications section of the page.
  3. Search for the applications of your choice by typing an application name in the search field or by scrolling through the list of 47 applications.
  4. Make your selection of up to seven applications.
  5. Click the Save button to  save your selection of applications.

Network Path Probes

The Network Path Probes section enables you to define the monitoring policies for users with the DEM service. These policies determine the data collected and the frequency of collection to meet your specific monitoring needs.

About Network Path Probes

The Network Path Probes section enables you to define the monitoring policies for users with DEM.

A. Network Path Probes Tab: This tab will take you to the Network Path Probes configuration section of the Settings page.

B. New Network Path Probes Button: Clicking this button will open the “New Network Path Probe” window where you can create a new probe.

C. Probe Name: The name of the probe.

D. Source: The selections that have been made for the user, user groups, and OUs.

E. Devices: The OS and devices that have been selected.

F. Status: Whether the probe is enabled or disabled.

G. Handle Icon: You can click and hold the handle icon to drag and drop a row.

H. Order Number: A specific probes place on the ordered list of probes on the Network Path Probes subpage.

I. Ellipse Icon: You can click the ellipse icon to view the following additional options for a selected probe:

  • Disable: Select this option to disable the probe.
  • Edit: Select this option to edit the probe.
  • Delete: Select this option to delete the probe.
  • (move): Select this option to move the probe.

J. Page Number Tool: This number displays the page that you are viewing on the Network Path Probes subpage. When available, you can click the arrows to view additional pages.

K. Rows Per Page: Use this tool to change the number of rows you can view per page.

L. Edit Icon: Clicking the edit icon at the bottom of the page will open the “Default Network Path Probe” window. You can edit the following settings in this window:

  • Enable or disable the “Process Info Collection” settings by using the Enabled/Disabled toggles. 
  • Change the frequency of data collection by selecting from the list of options in minutes.
No telemetry data will be collected for users who have the DEM Service disabled. 

To Configure a New Network Path Probe

You can create a new policy for Network Path Probes to tailor monitoring specifically to individual users, user groups, or devices based on criteria such as management status and OS. This customized policy allows you to set specific monitoring parameters that override the default settings. You can configure a new probe by following these steps:

  1. Click the New Network Path Probe button.
  2. The “New Network Path Probe” configuration window will open.
  3. Make the following selections to configure a new probe:
    1. Network Path Probe Name: Enter the name for the new probe.
    2. Probe Status: Use the toggle to enable or disable the probe.
    3. Network Path and Device Health Collection: Use the toggle to enable or disable this feature.
    4. Process Info Collection: Use the toggle to enable or disable this feature.
    5. Frequency (minutes): Select the frequency of data collection by selecting from the list of options in minutes.
    6. Users and Devices: Select the users and devices that you want to be monitored:
      • User: All users will be monitored by default. Select specific users by using the users search field if you only want to monitor specific users.
      • OS: All OS will be monitored by default. To monitor a subset of OS, select Windows or Mac from the OS search field.
      • Device Classification: All device classifications will be monitored by default. Select from managed, unmanaged, and not configured in the device classification search field if you want to monitor devices with specific classifications. 
  4. Click the Save button to create the new probe.
You can create a maximum of 30 Networth Path Probes.

To Edit an Existing Network Path Probe

To edit an existing probe follow these steps:

  1. Select the probe you want to edit by clicking the ellipse icon in the row for that probe.
  2. A small options menu will open.
  3. Click Edit.
  4. The “Edit Network Path Probe” window will open.
  5. Edit the probe by changing the settings in the window.
  6. Click the Save button to save the changes to the probe.
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