ServiceNow and Netskope Integration Solution Guide

This Solution Guide covers the comprehensive integration between Netskope and ServiceNow. Topics include the various integration points where Netskope and ServiceNow exchange the necessary data to execute the required actions for security practitioners.

ServiceNow Plugin for Threat Exchange

The ServiceNow Threat Intelligence Plugin integration with the Threat Exchange module of the Netskope Cloud Exchange platformallows for sharing of URLs and file hashes with Netskope that has been identified by ServiceNow.

ServiceNow Plugin for Threat Exchange

ServiceNow Plugin for Ticket Orchestrator

The ServiceNow Ticket Orchestrator plugin integration in Netskope Cloud Exchange can facilitate seamless interactions between the two platforms, enhancing the efficiency and effectiveness of managing security incidents and requests.

ServiceNow Plugin for Ticket Orchestrator

ServiceNow Plugin for Application Risk Exchange

The ServiceNow Threat Intelligence application has a core_company table that stores the vendor details across the enterprise. The ServiceNow Plugin for Application Risk Exchange integration provides a mechanism to send the application data of a Netskope tenant to the Companies table (core_company) for risk analysis. This plugin requires a ServiceNow account that has access to the Companies (core_company) table.

ServiceNow Plugin for Application Risk Exchange

ServiceNow for API Data Protection

The ServiceNow integration can leverage the capabilities of Netskope’s API Data Protection to monitor and secure data across cloud applications and services, while using ServiceNow’s platform for incident management and workflow automation.

ServiceNow for API Data Protection

Reverse Proxy for ServiceNow with Azure AD SSO

This ServiceNow integration allows for secure access to ServiceNow through Netskope using Azure Active Directory for Single Sign-On (SSO). This integration enhances security by enabling organizations to apply Netskope’s security policies to ServiceNow access, ensuring that user authentication is managed through Azure AD.

Reverse Proxy for ServiceNow with Azure AD SSO

ServiceNow with Netskope SecOps

The ServiceNow Netskope SecOps app provides an end-to-end configuration management integration with capabilities to create and update ServiceNow SIR data based on Netskope alerts, plus manage Netskope Applications based on ServiceNow CI data.

ServiceNow with Netskope SecOps