Docy

Exceptions for Anti Virus Applications

Exceptions for Anti Virus Applications

This document contains the best practices recommended to avoid conflicts with any anti-virus tools.

Bypass Netskope Traffic

Bypass the following netskope traffic from the anti-virus application:

  • gateway-<tenant-name>.goskope.com: 443

  • gateway.gslb.goskope.com: 443

Whitelist Folders and Files

Folders and files related to Netskope Client must be whitelisted in the anti-virus application.

Process / Services / FolderWindowsmacOSLinux
BigSur+
stAgentSvcC:\Program Files (x86)\Netskope\STAgentNA/opt/netskope/stagent/stAgentSvc
stAgentAppNANA/opt/netskope/stagent/stAgentApp
stAgentUI.exeC:\Program Files (x86)\Netskope\STAgentNANA
stAgentUINANA/opt/netskope/stagent/stAgentUI
stAgentCliNANA/opt/netskope/stagent/stAgentCli
nsdiagC:\Program Files (x86)\Netskope\STAgent/Library/Application\ Support/Netskope/STAgent/nsdiag/opt/netskope/stagent/nsdiag
certutilC:\Program Data\Netskope\STAgent/Library/Application\ Support/Netskope/STAgent/certutil/certutil/opt/netskope/stagent/certutil
installerutilNANA/opt/netskope/stagent/installerutil
uninstall.shNANA/opt/netskope/stagent/uninstall.sh
Stadrv6x64.sysC:\Program Files (x86)\Netskope\STAgentNANA
Stadrv6x32.sysC:\Program Files (x86)\Netskope\STAgentNANA
STAgent(folder)C:\Program Files (x86)\Netskope\STAgent

C:\Program Data\Netskope\STAgent

%APPDATA%\Netskope\\STAgent (Application Data)
~/Library/Application Support/Netskope/STAgent/opt/netskope/stagent
Netskope(folder)C:\Users\Public\netSkope (Logs folder)/Library/Logs/NetskopeNA
com.netskope.client.Netskope-Client.NetskopeClientMacAppProxyNA/Applications/Netskope Client.app/Contents/Library/SystemExtensions/com.netskope.client.Netskope-Client.NetskopeClientMacAppProxy.systemextension/Contents/MacOS/com.netskope.client.Netskope-Client.NetskopeClientMacAppProxyNA
nsAuxiliarySvcNA/Applications/Netskope\ Client.app/Contents/XPCServices/nsAuxiliarySvcNA
ApplicationsNA* /Applications/Netskope\ Client.app

* /Applications/Remove\ Netskope\ Client.app
NA
LaunchAgent Plist fileNA/Library/LaunchAgents/com.netskope.stagentui.plistNA
LauchDaemon Plist fileNA/Library/LaunchDaemons/com.netskope.client.auxsvcNA

Android and Chromebook

Add exception for App ID: com.netskope.netskopeclient.

Open IP Addresses and Ports

The following IP addresses and ports (Windows, Mac, and Linux) must be opened.

  • Loopback IP address 127.0.0.1: 57130
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