Netskope Marketplace Licensing Terms - Netskope Technical Documentation

Service Description

Netskope Marketplace provides Customer access to a catalog of Netskope-hosted AI agents and other services (“Agents”) that automate security and IT operations tasks at the Customer’s selected capacity level. The Marketplace catalog and Credit Conversion Table are available in the Netskope Management Console.

Definitions

A Capacity Credit or Credit is a unit of entitlement that is allocated to an Agent or other service on the Marketplace.
A Credit Pack is a bundle of Credits of the quantity identified in the applicable SKU description.
The Credit Conversion Table is the table published as part of the Marketplace catalog that sets forth the number of Credits consumed to perform Actions or other Agent functions.

Unit of Measure

Credits are sold in Credit Packs. One Credit Pack is one Subscription Unit.

Entitlement

Subscription Period: As set forth in a Customer’s Order.

Licensing Model

Credit-based Subscription: Subscription for Credit Packs provides access to a fixed volume of Credits per calendar month that the Customer may allocate across the Agents and other services available in the Marketplace. Credits are converted to Agent or other service monthly capacity in accordance with the Credit Conversion Table available within the Marketplace, as in effect at the time the Customer utilizes the Credit for an Agent or service.
Pooling: A single Credit Pack entitlement is assigned at the tenant level and may not be shared across multiple tenants. Within a tenant, Credits may be reallocated across Agents and other services, subject to (a) any per-Agent or service minimum allocation and (b) any per-Agent or service minimum allocation period before Credits may be reallocated away from an Agent or service.
Non-Rollover: Any unused Credit allocations at the end of the calendar month do not roll over to the subsequent calendar month.
Add-on Packages: Customers may purchase incremental Subscription Units to increase their entitlements for Credits (via “add-on” packages) at any time during the Subscription Period, by placing an additional Order.

Usage Monitoring

Customers may view their Credit allocations and utilization in the Marketplace dashboards within the Netskope Management Console.

Measurement & Enforcement

Measurement Methodology: Netskope measures Credit usage based on the cumulative Actions performed, outcomes delivered or other applicable Agent or service capacity metrics during each calendar month, in accordance with the Credit Conversion Table. Monthly capacity resets on the first day of each calendar month.
Service Limitations: If an Agent or service exceeds the Credits allocated to it during a calendar month, Netskope may suspend or limit that Agent or service until the start of the next calendar month, when it resumes with its allocated Credits, or until the Customer acquires additional Credits as described under Overage Remediation.
Overage Remediation: If the Customer’s actual usage exceeds the purchased entitlement, the customer may purchase additional Credits for the remainder of the Subscription Period to increase entitlement and resume suspended service.

Exclusions

These terms apply only to SKUs for the purchase of Credits described above. Agent or service capacity purchased under other SKUs is governed by the terms of the applicable SKU.

Service Description

Definitions

A Capacity Credit or Credit is a unit of entitlement that is allocated to an Agent or other service on the Marketplace.

A Credit Pack is a bundle of Credits of the quantity identified in the applicable SKU description.

The Credit Conversion Table is the table published as part of the Marketplace catalog that sets forth the number of Credits consumed to perform Actions or other Agent functions.

Unit of Measure

Credits are sold in Credit Packs. One Credit Pack is one Subscription Unit.

Entitlement

Subscription Period: As set forth in a Customer’s Order.

Licensing Model

Credit-based Subscription: Subscription for Credit Packs provides access to a fixed volume of Credits per calendar month that the Customer may allocate across the Agents and other services available in the Marketplace. Credits are converted to Agent or other service monthly capacity in accordance with the Credit Conversion Table available within the Marketplace, as in effect at the time the Customer utilizes the Credit for an Agent or service.

Pooling: A single Credit Pack entitlement is assigned at the tenant level and may not be shared across multiple tenants. Within a tenant, Credits may be reallocated across Agents and other services, subject to (a) any per-Agent or service minimum allocation and (b) any per-Agent or service minimum allocation period before Credits may be reallocated away from an Agent or service.

Non-Rollover: Any unused Credit allocations at the end of the calendar month do not roll over to the subsequent calendar month.

Add-on Packages: Customers may purchase incremental Subscription Units to increase their entitlements for Credits (via “add-on” packages) at any time during the Subscription Period, by placing an additional Order.

Measurement & Enforcement

Measurement Methodology: Netskope measures Credit usage based on the cumulative Actions performed, outcomes delivered or other applicable Agent or service capacity metrics during each calendar month, in accordance with the Credit Conversion Table. Monthly capacity resets on the first day of each calendar month.

Service Limitations: If an Agent or service exceeds the Credits allocated to it during a calendar month, Netskope may suspend or limit that Agent or service until the start of the next calendar month, when it resumes with its allocated Credits, or until the Customer acquires additional Credits as described under Overage Remediation.

Overage Remediation: If the Customer’s actual usage exceeds the purchased entitlement, the customer may purchase additional Credits for the remainder of the Subscription Period to increase entitlement and resume suspended service.