Notification Methods

You can configure alert notifications to be sent via email, Slack, and custom webhooks. So, you will be notified via the chosen notification method when an alert is triggered. When the conditions that triggered the alert have been resolved, or when an alert has been edited or deleted, the system closes the alert and sends a subsequent notification to inform you of the resolution.

How to Configure Webhooks

Go to Digital Experience Management > Alerts > Alert Configurations > Webhook.

Webhooks provide a simple and effective way for applications to communicate responses to each other. You can configure new webhooks, edit existing webhooks, and delete webhooks.

Configure a New Webhook for Slack

You can configure a Slack webhook by doing the following:

1. Click the Webhook button on the Alert Configurations page.
2. The “Webhooks” window will open.
3. Click the New Webhook button.
4. The “New Webhook” window will open.
5. Enter a webhook name.
6. Select Slack in the Webhook Provider section.
7. Enter a webhook URL in the URL field.
8. All notifications are sent as JSON payloads. You can use the JSON Preview section to preview the structure of the JSON payload. You can not edit the payload structure.
9. Enter an email address in the email field. If this webhook fails, an Email notification will be sent to the email  address with the reason of failure.
10. Click the Send Test Notification button to launch the test notification.
11. Click the Save button.

Configure a New Webhook for Google Chat

You can configure a Google Chat webhook by doing the following:

1. Click the Webhook button on the Alert Configurations page.
2. The “Webhooks” window will open.
3. Click the New Webhook button.
4. The “New Webhook” window will open.
5. Enter a webhook name.
6. Select Google Chat in the Webhook Provider section.
7. Enter a webhook URL in the URL field.
8. All notifications are sent as JSON payloads. You can use the JSON Preview section to preview the structure of the JSON payload. You can not edit the payload structure.
9. Enter an email address in the email field. If this webhook fails, an Email notification will be sent to the email  address with the reason of failure.
10. Click the Send Test Notification button to launch the test notification.
11. Click the Save button.

Configure a Custom Webhook

You can configure a custom webhook by doing the following:

1. Click the Webhook button on the Alert Configurations page.
2. The “Webhooks” window will open.
3. Click the New Webhook button.
4. The “New Webhook” window will open.
5. Enter a webhook name.
6. Select Custom in the Webhook Provider section.
7. Enter a webhook URL in the URL field.
8. You have the option to use the Custom Header section to define the key/value pairs that you want to include in the HTTP request headers during the webhook configuration process. These custom headers will then be automatically added to every request that is sent to your specified endpoint. This ensures that each request is handled according to your specific requirements.

9. Use the JSON Preview section to…
10. Enter an email address in the email field. If this Webhook fails, an Email notification will be sent to the email  address with the reason of failure.
11. Click the Send Test Notification button to launch the test notification.
12. Click the Save button.

View an Webhook

You can view an existing webhook by doing the following:

1. Go to Digital Experience Management > Alerts > Alert Configuration > Webhooks.
2. The “Webhooks” window will open.
3. A list of existing webhooks will be displayed in the window.

Edit an Webhook

You can edit an existing webhook by doing the following:

1. Click the Webhook button on the Alert Configurations page.
2. The Webhooks window will open.
3. Click the ellipsis icon for the webhook row that you want to edit. You may need to use the horizontal scroll bar to view this icon.
4. Select Edit.
5. The “Edit Webhook” window will open.
6. Make your editing selections.
7. Click the Send Test Notification button.
8. Click the Save button.

Delete a Webhook

You can delete a webhook by doing the following:

1. Click the Webhook button on the Alert Configurations page.
2. The Webhooks window will open.
3. Click the ellipsis icon for the webhook row that you want to edit. You may need to use the horizontal scroll bar to view this icon.
4. Select Delete.
5. The confirmation window to delete the webhook will open.
6. Click Delete to delete the webhook.