For Box, retroactive ongoing processing is disabled by default. Box imposes rate limits on all its users. A folder change could possibly trigger a large number of API calls to Box servers. It is observed that the access token for the Box app instance in API Data Protection may get lost due to a server overload on the Box app. This may eventually result in a delay in ongoing scans, policy processing, and reporting.
To enable retroactive ongoing processing on Box, contact Netskope Support.
Important Point to Remember
If you enable retroactive ongoing processing on Box, a folder with a large number of files may result in rate limits. This may eventually result in a delay in ongoing scans, policy processing, and reporting.