Netskope Help

Policy Notification Templates

You can use the templates to customize different notification pages shown to the users, plus use your company logo so it appears in all the pages. The templates help you guide your users when you:

  • Customize block and alert user notifications

  • Customize email notifications

  • Add custom images

You can create new templates, use the default templates, and preview templates by clicking Policies and scrolling down to the Templates section. Select the type of template you want to create. After creating these templates, you can use them in your policies. You can further customize the template by adding justifications, text, configure action buttons, and redirect users to specific URLs.

You can also customize templates by adding variables, when available, for subject and message. Options include: Application name, Category name, URL accessed by user, Domain accessed by user, Activity performed, Triggered policy name, User Email/File Owner, Application Instance, and File name. 

User Notification Template

User notification templates enable you to block a user action and/or send an alert to the user. These templates can be customized to provide specific information and options in an alert or block notification. You can provide a justification dropdown list for your users and also display a description box to provide a justification. Optionally, you can make the justification text optional.

There are also options for users to include, stop, or proceed after providing a justification. In addition, you can use the Insert button to add Netskope template variables and custom images.

  1. Go to Policies > Templates > User Notifications. Click New Template.

  2. Enter a name, title, and message, and then choose the options you want, like block or alert, justification, etc. Some options, like Message, Subtitle, and Redirect End Users to the Following URL Automatically have variables you can select from a dropdown list.

  3. To translate the notification in a specific language, enable the Localization toggle and select a language from the dropdown list. Localization is based on the browser LOCALE settings.

  4. Select Import to get a sample template that you can use to upload further customized notification messages.

  5. Click Sample Template to download a template, customize it, and then upload it by dragging and dropping it, or clicking Select File.

  6. When finished, click Import.

  7. Click Save.

To specify how to deliver the notification (by Client or Browser for Cloud Apps and Web Traffic), click the gear icon to open the Settings dialog box.


All user notification templates use these global settings.

Specify a Client or Browser method for both Cloud Apps and Web Traffic, and then enter the number of seconds (up to 600) that you want the pop-up notification to be shown to the user when you set User Alert or Block as a policy action. The default is 60 seconds. When finished, click Save.


Click Apply Changes to use this user notification in a policy.

Email Notification Template

Email notifications can be used to let users know when policies trigger a possible violation. Email templates can be customized by directly editing the HTML in the Message text field. Optionally, you can use the Insert button to add Netskope template variables in the message.

Go to Policies > Templates > Email Notifications. On the Email Notification page, click New Template and select Real-time Protection or API-Protection enabled.


Enter a name, title, and message. Like User Notifications, Message has variables you can select from a dropdown list.


The Email Sender, Email Recipient, and Email Type: Body or Attachment template variables apply to Gmail and Microsoft Outlook SaaS apps only.

When finished, click Save. Click Apply Changes to use this email notification in a policy.

Custom Images

Custom images, like your company logo, can be added using the Upload Custom Image window. These images can be added to all the other templates described in the following sections.

Acceptable logo sizes are:

  • 48px for small

  • 64px for medium

  • 128px for large

This logo size is applicable only if the company logo/custom image height is greater than the selected size. If the original logo size is less than the selected size, it will display the original image. For example, if the uploaded image height is 55px and if the selected size is medium (64px), the system will display the original image only (55px). However, if the selected size is small (48px), the system will shrink the image and its size will be 48px.

Go to Policies > Templates > Custom Image. Click New Image, and then Select File to upload the image.

When finished, click Upload.

Single Sign-On

This template is available for Client Enforcement using single sign- on.

Client enforcement allows you to implement cloud security by making sure the user traffic is always steered through Netskope. You can implement client enforcement by integrating with single sign on or by using Netskope as the SAML proxy.

By default, when you are enforcing a client, users are automatically redirected to the download page to download and install the client.

You can also choose to show a custom page to the users to provide more information on the company security policy without redirecting them to the download page.