Publisher Logs for Troubleshooting
| Connection Segment | Description | Example |
|---|
| Registration Logs – Publisher | Logs to verify successful registration, or failed registration. | Logs to check: ~/logs/publisher_wizard.log Successful Registration: 2021/07/27 20:00:41 UTC Registering with your Netskope address: ns-6413.us-sv5.npa.<tenant-domain> 2021/07/27 20:00:41 UTC Publisher certificate CN: 130dbd9d40e4ad35 2021/07/27 20:00:41 UTC Attempt 1 to register publisher. 2021/07/27 20:00:43 UTC Publisher registered successfully. Failed Registration: 2021/08/19 13:21:06 UTC Attempt 1 to register publisher. 2021/08/19 13:21:08 UTC Get https://ns-6413.us-sv5.npa.<tenant-domain>/api/discovery: x509: certificate signed by unknown authority 2021/08/19 13:21:08 UTC Registration failed because a discovery call didn’t succeed. Please generate a new token and try again. |
| Publisher ⇔ Netskope connectivity logs | | Logs to check: ~/logs/agent.txt Succesful tunnel connection: eventlog.cpp:115:logPublisherTunnelEvent():0x0 {“eventId”: “NPACONNECTED”, “publisherId”: “130dbd9d40e4ad35”, “stitcherIp”: “163.116.135.6”, “tenant”: “ns-6413.us-sv5.npa.<tenant-domain>“} Successful connection and certificate verification: sslhelper.cpp:80:verify_callback():0x0 Verified: /DC=io/DC=newedge/CN=New Edge Root CA Failed connection due to SSL error sslhelper.cpp:302:logSslError():0x0 SSL Error 5 error:00000005:lib(0):func(0):DH lib |
| Publisher⇔ Netskope HTTPS logs | | Management Plane: openssl s_client -connect ns-{TENANTID}.{POPNAME}.npa.<tenant-domain>:443 -servername ns-{TENANTID}.{POPNAME}.npa.<tenant-domain> Data Plane: openssl s_client -connect stitcher.npa.<tenant-domain>:443 -servername ns-{TENANTID}.{POPNAME}.npa.<tenant-domain> |
| Publisher⇔ Application Connection Logs | | Logs to check: ~/logs/agent.txt Application definition and reachability: reachability.cpp:109:parse():0x2484790 Added protocols login.microsoftonline.com:tcp:443-443; tcp:80-80; udp:443-443; udp:80-80;Application connection: tcpproxyhandler.cpp:35:TcpProxyHandler():0x2504cf0 Creating tcp connection to login.microsoftonline.com:443 |
| Client connects and disconnects | | May follow Publisher disconnects and can be used to correlate issues: neconfig.cpp:121:setClientId():0x0 Set clientId l0ThzLYeZnqA Indicates a graceful shut down and will not always be present if there’s an issue: L3ClientChannel.cpp:48:destroy():0x1292810 Cleaning up l3clientChannel |
