Report Miscategorization
Report Miscategorization
When using the URL Lookup tool, you can request recategorization for a URL or domain you believe has been miscategorized. The request will be sent to the appropriate internal team, and you will receive an email acknowledging the request. The turnaround is typically 24-48 hours, but can be longer for international locations, high-impact domains, and domains that are part of the CCI database and are linked to application connectors. Based on your feedback, Netskope may or may not recategorize the URL/domain.
To submit a request for recategorization on the URL Lookup page:
- Click Report Miscategorization. The Report Miscategorization window appears.
- For Category, search for and select the new category. You can suggest multiple categories.
- (Optional) For Additional Comments, enter an explanation for the recategorization.
- Click Save.
Note
You can also go to the following page to submit a request for recategorization: https://www.netskope.com/url-lookup.
