Reporting False Positives - Netskope Technical Documentation

You can report false positives for malware incidents to Netskope Support where you can track the progress as the team analyzes the file.

To report a false positive malware incident:

Go to Incidents > Malware.
Click .
Click Report False Positive.
In the Report False Positive window:
- Select Report false positive.
  
  To select this option, your admin role must have the Manage permission for the Threat Protection > Malware functional area.
- (Optional) Click + Add Report Description to enter your reason and any additional information.
Click Save.

You will receive an email from Netskope Support regarding your case number and how to track the progress. To see the email, you must be logged in to your tenant with the email address that also has an active account on the Netskope Support Portal.

You can report false positives for malware incidents to Netskope Support where you can track the progress as the team analyzes the file.

To report a false positive malware incident:

Go to Incidents > Malware.
Click .
Click Report False Positive.
In the Report False Positive window:
- Select Report false positive.
  
  To select this option, your admin role must have the Manage permission for the Threat Protection > Malware functional area.
- (Optional) Click + Add Report Description to enter your reason and any additional information.
Click Save.

You will receive an email from Netskope Support regarding your case number and how to track the progress. To see the email, you must be logged in to your tenant with the email address that also has an active account on the Netskope Support Portal.