Netskope Help

Salesforce Audit Events

The following list of audit events are supported for Salesforce:

Event Name

Description

Activities performed - Create, edit, delete, and restore

Trigger an event based on the type of activity performed.

Note

Netskope consumes the Login Successful and Login Failed event activities (from Salesforce) by default. These two activities do not require installing the audit reports app.

User - name, username, and email

User who performed the activity.

Last modified date

Date and time of change.

Field name

Field that was updated (applicable only when there is an update).

Old value

Value before the update.

New value

Value after the update.

Object name - account, case, contact, lead, and opportunity

Name of the object that was changed.

  • Account - Account represents an individual customer account, organization or partner involved with the business. As part of standard functionality, Salesforce.com provides account objects in Salesforce which stores all account details related to your business-like customers and competitors.

  • Case - A case is a customer's question, feedback, or issue. Support agents can review cases to see how they can deliver better service. Sales reps can use cases to see how they affect the sales process. Responding to cases keeps your customers happy and enhances your brand.

  • Contact - In Salesforce, the people who work at your accounts are called contacts.

  • Lead - Leads are used to denote people you want as customers.

  • Opportunity - The opportunity object connects accounts to products. Products are organized in price books and selected as opportunity Line Items to create a list of items the customer wants to buy. The opportunity is also related to forecasts through the stage and percentage fields.