This Solution Guide covers the comprehensive integration between Netskope and ServiceNow. Topics include the various integration points where Netskope and ServiceNow exchange the necessary data to execute the required actions for security practitioners.
ServiceNow and Netskope CMDB Integration
The Netskope CMDB Integration leverages Netskope APIs to seamlessly pull entities such as assets, NPA policies, Private Apps, Publishers, and tags information into the ServiceNow instance, offering a streamlined and integrated approach to managing and viewing Netskope entities directly from their ServiceNow environment. This integration also provides a feature to create or update Private Apps, plus NPA policies on the Netskope platform. This integration also provides support for fetching the device OTP to disable any device activities.
ServiceNow and Netskope CMDB Integration
ServiceNow with Netskope SecOps
The ServiceNow Netskope SecOps app provides an end-to-end configuration management integration with capabilities to create and update ServiceNow SIR data based on Netskope alerts, plus manage Netskope Applications based on ServiceNow CI data.
ServiceNow with Netskope SecOps
ServiceNow Plugin for Threat Exchange
The ServiceNow Threat Intelligence Plugin integration with the Threat Exchange module of the Netskope Cloud Exchange platformallows for sharing of URLs and file hashes with Netskope that has been identified by ServiceNow.
ServiceNow Plugin for Threat Exchange
ServiceNow Plugin for Ticket Orchestrator
The ServiceNow Ticket Orchestrator plugin integration in Netskope Cloud Exchange can facilitate seamless interactions between the two platforms, enhancing the efficiency and effectiveness of managing security incidents and requests.
ServiceNow Plugin for Ticket Orchestrator
ServiceNow Plugin for Risk Exchange
The ServiceNow Threat Intelligence application has a core_company table that stores the vendor details across the enterprise. The ServiceNow Plugin for Application Risk Exchange integration provides a mechanism to send the application data of a Netskope tenant to the Companies table (core_company) for risk analysis. This plugin requires a ServiceNow account that has access to the Companies (core_company) table.
ServiceNow Plugin for Risk Exchange
ServiceNow for API Data Protection
The ServiceNow integration can leverage the capabilities of Netskope’s API Data Protection to monitor and secure data across cloud applications and services, while using ServiceNow’s platform for incident management and workflow automation.
ServiceNow for API Data Protection
Reverse Proxy for ServiceNow with Azure AD SSO
This ServiceNow integration allows for secure access to ServiceNow through Netskope using Azure Active Directory for Single Sign-On (SSO). This integration enhances security by enabling organizations to apply Netskope’s security policies to ServiceNow access, ensuring that user authentication is managed through Azure AD.