SSO Access for Netskope Support - Netskope Knowledge Portal

The Cloud Exchange has recently introduced support for additional Single Sign-On (SSO) options. This new functionality allows Netskope Support to efficiently troubleshoot your environments with the new SSO options. By leveraging these SSO options, our Support engineers can access customer environments without requiring their login credentials, ensuring a more secure and streamlined troubleshooting experience.

If Cloud Exchange is deployed on-premises, you may need to grant Support access to your instance to configure additional SSO options. This ensures a smooth configuration process, and enables Support to efficiently troubleshoot any issues. Netskope recommends that you provide detailed instructions or remote access to their instance to facilitate the configuration process.

Configure SSO in Cloud Exchange

Log in to Cloud Exchange.
Go to Settings > Users > SSO Configurations.
Enable the SSO toggle.

Make a note of these SSO Configurations.

Cloud Exchange Field	Example (http://10.50.3.24/)
Service Provider Entity ID	`http://10.50.3.24/api/metadata?sre=true`
Service Provider ACS URL	`http://10.50.3.24/api/ssoauth?acssre=true`
Service Provider SLS URL	`http://10.50.3.24/api/slslogout`

You need to add sre as additional parameters in value.

Copy these variables. You need to add all these variables in the docker-compose.yml file.

Environment Variables	Description
SRE_IDP_IDENTITY_ID	Identity Provider Issuer ID
SRE_IDP_SSO_URL	Identity Provider single sign on URL.
SRE_IDP_SLO_URL	Identity Provider single logout URL.
SRE_IDP_X509_CERT	Public x509 Certificate

Run these commands to set environment variables.
1. Go into the existing ta_cloud_exchange directory.
2. Stop the CE containers.
  $ ./stop
3. Open the yml file to set up environment variables.
  Linux: $ vi docker-compose.yml
  Redhat: $ sudo vi podman-compose.yml
4. Put the environment variables into core service in the yml file.
  core: index.docker.io/%24%7BCORE_TAG%7D
  image: index.docker.io/${CORE_TAG}
  environment:
  – SRE_IDP_IDENTITY_ID=<value>
  – SRE_IDP_SSO_URL=<value>
  – SRE_IDP_SLO_URL=<value>
  – SRE_IDP_X509_CERT=<value>
5. Save the file.
Start the CE Services:
$ ./start

The Netskope Support now has the ability to access your Cloud Exchange through the /netskopesso endpoint using SSO.

Configure Force Authentication

Go to Settings > Users > SSO Configurations.
If toggle is enabled, the user will be forced to re-authenticate on every login of Cloud Exchange, even if they have a valid session.