Netskope Private Access User Guide

Upgrade the Publisher

This topic describes how to upgrade one or more Publishers. Using at least a pair of Publishers for each private app is recommended so they can provide high-availability access. Before upgrading all Publishers, upgrade a test Publisher first, and then proceed to the other Publishers.

To use these instructions, identify the Publishers that you want to upgrade.

Upgrading Publishers

  1. SSH into the Publisher you want to upgrade.

  2. On the Publisher option menu, select Upgrade, and then select 1 to initiate the upgrade. The upgrade should take around a minute.

  3. In the Netskope UI, go to Settings > Security Cloud Platform > Publishers. Locate the Publisher you just upgraded on the Publishers page to confirm it has a Connected status.

Repeat these steps for every Publisher you are using to access private apps.

Changing Publishers during an Upgrade

If the upgraded publisher has not re-established access, re-assign the app(s) to a different Publisher.

  1. To change Publisher assignments in the Netskope UI, go to Settings > Security Cloud Platform > App Definition > Private Apps. Select the checkboxes for the apps assigned to the Publisher and click Change Publisher.

  2. Click in the Publishers text field, and then select a different Publisher from the list. When finished, click Save.

  3. Locate the Publisher you just assigned on the Publishers page to confirm it has a Connected status. If not, contact Netskope Support to stop the upgrade process and ask for assistance.