The User Overview page provides a centralized display of critical insights, along with tools for troubleshooting and optimization. You can view device health metrics like CPU, memory, storage, Wi-Fi strength, and battery level. You also have the ability to navigate the network with hop-by-hop visualizations. These tools help provide you with a smoother end-user experience by transforming data into actionable insights by leveraging end-user experience scores, latency, packet loss, and round trip time metrics.
You also have visibility into the number of observed users, applications, sites, and devices. Additionally, you can utilize Netskope client telemetry such as operating system, geographic location, and private/public IP for further insights. Go to Digital Experience Management > User Overview to view this page.
Permissions
RBAC-V2
To enable the correct permissions for the DEM User Overview page with RBAC-v2, please do the following:
- Go to Tenant Homepage > Settings > Administration > Roles.
- To view the RBAC settings for a specific user, click the ellipse icon located on the far-right of the row for the selected user.
- Then, select View to open the “View Role” page which contains the RBAC settings options for the selected user.
- You will be taken to the “View Role” page for the selected user.
- On the “View Role” page, scroll down to the “Page Permissions” section.
- Click the drop-down carrot icon to expand the Digital Experience Management section.
- Ensure the permissions for the DEM User Overview page are set to “View” or “Manage”.
RBAC-V3
To enable the correct permissions for the DEM User Overview page with RBAC-V3, please do the following:
- Go to Tenant Homepage > Settings > Administration > Administration & Roles
- Select a specific user to view the permissions for that user.
- Ensure the permissions for the DEM User Overview page are set to “View” or “Manage”.
Filter Menu
The filter menu gives you the ability to select from a wide range of filters to view data with specific criteria. You can select from the following filters:
- Time: Select the time range by using this filter. You can select from a predefined time filter or create a custom time range.
- Filters: Click the Add Filter button to search for a specific filter or select from the following filter options:
- User: Filter by searching for specific users.
- Source IP: Filter by searching for the public source IP address.
- User Location: Filter users by location.
- POP: Filter by the Point of Presence (POP) locations.
- Experience Score: Filter by the following Experience Score ranges:
- 71~100
- 31~70
- 0~30
- Device OS: Filter by the device OS.
- Application: Filter by monitored SaaS applications and private application hosts.
- Clear: Clear the filter options that you have selected.
User Experience Map
The map provides you with insights into the user experience for users at various locations across the globe. The data points are represented by colored circles with a number inside of them. The circles on the map display the number of users seen at the location. The colors of the circles represent the overall user experience at that location:
- Green: Good experience
- Orange: Fair experience
- Red: Poor experience
- Grey: Unknown experience
User Experience Score
The user experience score provides a quantifiable measurement of an observed user’s overall digital experience. It evaluates endpoint performance and health, application responsiveness, and network connectivity and factors in changes across these components to account for their impact on the user’s experience. The user experience score enables network administrators to continuously monitor performance and respond proactively to any emerging issues.
User Experience Score Components
The user experience score uses multiple components in a data model for computation. The components are listed below:
- Device health & performance: The user experience score assesses the operational health of a user’s device by monitoring multiple aspects like processor, memory, Wi-Fi strength, and other factors. Optimal performance in these areas—such as higher availability of resources and stronger Wi-Fi signals—can have a positive impact on the user’s experience.
- Application responsiveness: The experience score utilizes the application response metrics observed for the user by focusing on the POP that the user is connecting through. If a customer has app probes configured, then the measurements are included in the APP responsiveness computation.
- Network connection performance: The experience score also utilizes latency measurement and network performance to account for the health of the connection from the user’s device to the relevant Netskope POP. This component accounts for the quality of the network connection, the underlay as well as the overlay performance as contributors to the user’s experience.
The score is computed if at least two of the above mentioned components have generated monitoring telemetry.
Score Ranges
The user experience score range is 0 to 100. A score of 0 indicates poor performance that could impact user operations and satisfaction, while a score of 100 represents an excellent state with no impacting issues.
- Good (Green): Scores ranging from 71 to 100 indicate that users are likely enjoying optimal digital interactions.
- Fair (Orange): Scores between 31 and 70 represent an acceptable user experience that might still require attention.
- Poor (Red): Scores from 0 to 30 signal a subpar user experience, where users are likely facing significant challenges such as frequent application timeouts, slow device performance, or poor network connectivity.
Score Frequency
The user experience score is displayed at a frequency that is set by the admin for monitoring telemetry collection. The score frequency represents the time interval of data collection from the various services and components that are utilized by the DEM service.
For example, if an admin sets the network path probe frequency for User A at 5 minutes, then the User Drill Down dashboard for User A will display the User Experience Score at a 5-minute interval.
Observed Users Overview
The User Overview page provides you with an overview of key performance metrics that can help you evaluate the digital experience of your observed users. The page shows you a list of all the observed users in the selected time window. To learn more about the metrics in this section please see the following:
- Observed Users: The number of DEM monitored users whose Netskope client was observed in the selected time window.
- Users with Poor Experience: The number of users having an experience score of less than 30. This score also reflects experience of monitored pre-defined and private applications.
- Observed Devices: The number of observed devices including the devices on which a private application was used in the selected time window.
- Proactively Observed Apps: The number of configured applications that were used by the users in the selected time window.
- Synthetically Observed Apps: The number of applications that are configured for synthetic monitoring.
- Impacted Apps: The number of applications with an experience score of 30 or less.
Users Table Overview
The table in this section of the User Overview page provides a brief overview of the key data points about each observed user. Each row of the table corresponds to an individual user and provides you with the following information:
- Zoom Icon: You can click the zoom icon to view the User Details page for an individual user. These pages provide you with comprehensive information about an individual user, including a wide range of metrics that can help you with troubleshooting.
- User: A user who is connected to the Netskope service.
- Devices: The current device or list of devices a user has used to connect to the Netskope service.
- Experience Score: The current experience score reflects the quality of the user’s experience. Experience score takes into account both SaaS and private application hosts (if configured). You can use the arrows to sort the list when there are one or more users.
- User Groups: The current group or groups a user belongs to.
- Applications: The number of observed applications that a user has accessed which includes SaaS and Private applications.
- Location: The geographic location of the user.