Netskope Help

Workplace by Facebook Messages with Violations Page

The Messages with Violations page displays a list of messages (including file attachments) with DLP violations.

Tip

You can refresh the page by clicking the refresh icon beside the instance name of the app.

The Messages with Violations page displays a table with the following fields:

  • Sent At: Time when the message was sent.

  • Sender: The name of the sender.

  • Exposure: The exposure of the message or file. There are four types of exposure viz., public, private, externally shared, and internally shared.

  • Policy Hit: The triggered policy due to the violation.

  • Message ID: Unique ID of the message or file.

  • Content Type: The type of message content. This can either be a message or a file attachment.

  • Sender Type: The type of user. There are three types of users: internal, external, and bot.

  • File Name: Name of the file where the violation exists. This is the file a user shares as a chat message.

The Messages with Violations page allows you to search for specific messages using filters. To use the search filters, click + Add Filter to apply one or more of these filters:

  • Sender Name: Filter messages based on the email address of the sender.

  • Message ID: Filter messages based on the message ID.

  • Content Type: Filter messages based on text, or file messages.

  • Sender Type: Filter messages based on internal, external, or bot user.

  • Exposure: Filter messages based on the exposure viz., public, private, externally shared, or internally shared.

  • Internal Recipient Name: Filter messages based on an internal user.

  • External Recipient Name: Filter messages based on an external user.

  • File Type: Filter messages based on the type of file.

  • DLP Policy Hit: Filter messages that violate a DLP policy.

  • DLP Profile: Filter messages that may have critical information like PCI, PII, PHI, or any DLP profile.

  • DLP Rule: Filter messages that violate predefined and custom data identifiers in your DLP profiles.

Based on the filter used, a list of messages is displayed in the table. To view complete details about a message, click on an item to open the Message Details summary.

The Messages with Violations page also allows you to:

  • Export the contents of the table. Click Export to download a spreadsheet file. On the Export window, you can select the columns and rows, and type the name of the export file.