P-DEM (Proactive Digital Experience Management) provides you with real-time visibility into the health and performance of our email services with Email Outbound. The Email Outbound page displays information that can help you determine the cause of issues like email delivery failures or delays. Go to Digital Experience Management > Email Outbound to view this page.
Permissions
A user must have the correct RBAC permissions enabled to view the Email Outbound page. To enable these permissions for a user, please do the following:
- Go to Tenant Homepage > Settings > Administration > Roles.
- To view the RBAC settings for a specific user, click the ellipse icon located on the far-right of the row for the selected user.
- Then, select View to go to the “View Role” page which contains the RBAC settings options for that specific user.
- Scroll down to the “Page Permissions” section to view the permissions for Digital Experience Management.
- Ensure the permissions for the “Email Outbound” page are set to “View” or “Manage” by selecting either settings, and then clicking the SAVE button at the top of the page.
Filters Menu
The Email Outbound filters menu gives you the ability to filter the Email Outbound metrics data by event timestamp and Netskope POP.
To use the filters do the following:
- Select your filter options from the dropdown Event Timestamp and Netskope POP filter menus.
- After you have made your filter selections, click the refresh button.
- The Email Outbound metrics will now display data based on your filter selections.
Email Outbound Metrics
The Email Outbound page includes a set of metrics designed to provide you with valuable information.
SMTP Connection Errors
This metric displays an aggregated count of failed TCP connections to the customer’s SMTP Proxy POP, measured over the last five minutes and displayed as a time series. Values range from zero (no issues) to values representing the error count.
SMTP DNS Resolution Errors
This metric provides an aggregated count of failed attempts to resolve the SMTP Proxy domain name for a region, measured over the last five minutes. Regional failures are propagated to all POPs, as a DNS failure for a region impacts all POPs within that region. Values range from zero (no errors) to higher numbers reflecting the error count.
Connection Errors Next Hops
This metric displays an aggregated count of failed TCP connections from the customer’s SMTP Proxy POP to the Next HOP, measured over the last five minutes and displayed as a time series. Values range from zero (no errors) to higher numbers indicating the error count.
DNS Resolution Errors – Next Hop
This metric displays an aggregated five-minute count of failed attempts to resolve the next hop’s domain name from the customer’s SMTP Proxy POP.
Email Forward Success Count
This metric displays an aggregated count of emails successfully forwarded to the next hop over a five-minute interval. Zero (no emails) to higher numbers indicating successful forwards.
Email Forward Failure Count
This metric displays an aggregated count of emails that the proxy failed to forward to the next hop over a five-minute interval. Failures occur when emails are rejected by the next hop. Zero (no failures) to higher numbers representing impacted emails.
