The following is a list of Digital Experience Management (DEM) releases for the month of September 2024:
Netskope Digital Experience Management Release Notes for September 6, 2024
New Features And Enhancements for September 6, 2024:
New Set of Telemetry for NSClients
Netskope has enhanced Digital Experience Management (DEM) by adding a new “App Probe” capability. This involves synthetic testing of SaaS applications availability and performance. It helps identify the root cause of performance degradation by providing:
- Network performance metrics for traffic between the users and the Netskope NewEdge cloud and between the NewEdge cloud and the SaaS applications
- Transit time within the Netskope NewEdge cloud
- Performance metrics of servers that are delivering the applications
The additional collected performance metrics have been added to the existing “User Overview” dashboard.
Support for Custom Applications Monitoring
The new “App Probe” feature lets you not only target one of the 80,000 plus predefined applications that Netskope already automatically identifies, but also allows you to create custom web-based applications that monitor availability and performance.
New Corporate Sites Monitoring Capabilities
You can now monitor connectivity performance to Netskope NewEdge cloud as well as SaaS applications availability and performance from corporate sites:
- which do not (only) steer traffic through NSClients
- when the NSClients are not DEM-enabled
This can be particularly useful when some traffic is steered through IPSec or GRE tunnels.
This capability is provided through the deployment of a new DEM component: the Netskope “Enterprise Station”.
New Dashboards
Sites Overview
The “Sites Overview” dashboard is your typical entry point for your corporate sites performance monitoring.
It provides you with all information you need to assess the overall network connectivity performance of your monitored sites and users, identify any degradation and determine its scope in terms of number of impacted monitored sites and users.
You can also measure whether network degradation directly affects the overall monitored applications performance.
Site Details
The “Site Details” dashboard is usually used when you want to better understand how a specific corporate site is performing in terms of connectivity to the NewEdge cloud and determine whether this network performance may affect how applications are being delivered to the end users.
From this view, you can detect when a corporate site experiences network connectivity issues, identify their connectivity context (to which Netskope POPs they were connected during the degradation), and how this possibility affects applications performance.
You can easily pivot your viewing angle by focusing your analysis on specific Netskope POPs while considering all corporate sites and users locations, or you can directly navigate to either network troubleshooting dashboard (“Path Performance”) or more applications-centric dashboard to continue your analysis.
Path Performance
The “Path Performance” dashboard lets you troubleshoot connectivity issues between your corporate sites and the Netskope NewEdge cloud.
It provides a comprehensive visualization of all network paths between corporate sites and the Netskope POPs they were connected to during a selected time period. It allows you to identify all ISP networks that are traversed by the traffic and troubleshoot network connectivity issues (local connectivity, ISPs peering, ISP backbones).
Applications Overview
The “Applications Overview” dashboard is your typical entry point for your business applications performance monitoring.
It provides you with all information you need to assess the overall SaaS applications performance for your monitored sites and users, identify any degradation and determine its scope in terms of number of impacted monitored sites and users.
Application Details
The “Application Details” dashboard can be used when you want to better understand how a specific application is performing and to diagnose degradations.
From this dashboard you can understand the reasons why an application may be unavailable.
You can also determine the root cause of any performance degradation (meaning the application is available but does not perform properly) by identifying the origin of the problem. This may be due to:
- Connectivity issues or network services problems between the users and the Netskope POPs
- Abnormal transit time within the Netskope infrastructure
- Connectivity issues between the Netskope POPs and the servers delivering the application
- Server-related issues
DEM User Experience Score RCA
The “DEM User Experience Score RCA” feature is an enhancement to the existing “User Overview” section of the “Digital Experience Management” capabilities.
When viewing specific user details within the “User Overview”, you can execute a root cause analysis summary report for any of the datapoints (with a score of <=70) in the DEM user experience time-series graph. This summary report will convey the most likely reasons for a degraded user experience based on the variety of performance metrics we collect and compute as part of the DEM user experience scoring process.
This RCA functionality for user experience score will help accelerate problem identification and determination for specific users in a way that is easy to use and interpret.